Account Manager Intern

Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

YOUR MISSION

The way we manage our company is built on the belief that, by giving a WOW service to our partners, we will be able to change the on-demand delivery market. How are we doing this? By paying attention to small details. Glovo is a hyper-local marketplace featuring the most trendy places in each city and delivers their products in less than 30 mins. As a Senior Account Manager, you will play a key role in developing the food business with top partners in Morocco.

THE JOURNEY

• Own strategic partner relationships end to end, including understanding P&L tracking, managing deep product integrations, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence.

• Onboard new partners on our platform by providing them all the necessary tools and information to start working.

• Be responsible for our partners business performance, analyze their main KPIs and ensure growth MoM. 

• Tracking and reporting of performance metrics.

• Lead partnership renegotiations to establish a strong working collaboration grounded on sustainable economics for both parties.

• Get feedback from our partners and translate it into product, marketing and operations improvement.

• Own partner’s assortment → category management.

• Prepare reports and dashboards to present to partners and use as a source of operational improvements.

• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.

Qualifications

WHAT YOU WILL BRING TO THE RIDE

• Minimum 3 years of experience in Account Management, Business Consultant and/or Past Entrepreneurial experience

• Commercial & easy going attitude

• Analytical mindset

• Problem solver, look for the root-cause of the problem and go for it till make things happen.

• Perfect written and spoken communication

• Customer obsession

• Proactive, organized, and obsessed with details

• An empathetic, inclusive and curious attitude

• English is mandatory, along with French & Arabic.

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🍔 Monthly Glovo credit to satisfy your cravings!

• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!

• 📚 Access to learning paths on LinkedIn and other internal platforms to fuel your thirst for knowledge and personal growth.

Additional Information