Manager Rider Experience & Engagement
About this role
Company Description
Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
1. Retention, Rider Value Proposition & Loyalty
- Own rider churn reduction strategy, with strong focus on early-life retention.
- Define and continuously enhance the overall Rider Value Proposition.
- Design and manage a structured rider loyalty framework.
- Analyze retention data to identify high-risk segments and structural gaps.
- Track key KPIs (Churn %, Retention Rate, Tenure trends, RSAT).
- Develop and execute action plans to improve retention and loyalty outcomes.
2. Rider Engagement
- Develop and execute a comprehensive annual engagement roadmap aligned with business priorities.
- Lead structured recognition and motivation programs.
- Ensure engagement initiatives are measurable and linked to retention KPIs.
- Drive initiatives that strengthen rider attachment and sense of belonging.
3. Rider Communications & Feedback
- Own in-app rider communication strategy and governance.
- Ensure clear, consistent, and aligned messaging.
- Establish structured rider feedback mechanisms (surveys, focus groups).
- Translate insights into concrete improvement initiatives and corrective action plans.
4. Partnerships & Benefits
- Develop and manage third-party benefit partnerships.
- Launch value-added programs that enhance the Rider Value Proposition.
- Monitor adoption and measurable impact on retention metrics.
Qualifications
- 5-8 years experience in managing large distributed workforce
- Strong communications skills in English and preferably Hindi
- Relevant experience must be extensively UAE-based
- Previous experience working within delivery companies and working closely with riders is highly desirable
- Experience reducing attrition or building engagement programs
- Experience managing cross-functional stakeholders and the ability to communicate with senior leadership regularly
- Experience launching incentive or loyalty initiatives, and loyalty program design
- Experience building B2B partnerships on a large scale (banks, telecom, gyms, retail, etc)
- Field-oriented personality
- Strong analytical skills (Excel / dashboards)
- Background in logistics, ride-hailing, or FMCG field ops
- Commercial mindset (strong negotiation skills)
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Manager Rider Experience & Engagement position at deliveryhero?
The salary for this Manager Rider Experience & Engagement role at deliveryhero is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Manager Rider Experience & Engagement position at deliveryhero located?
This Manager Rider Experience & Engagement role at deliveryhero is based in Dubai, Dubai, , United Arab Emirates, ae. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Manager Rider Experience & Engagement role at deliveryhero full-time or part-time?
This is listed as a Full time position. It is posted as a Manager Rider Experience & Engagement role at deliveryhero.
How do I apply for the Manager Rider Experience & Engagement position at deliveryhero?
Click the "Apply Now" button on this page. You will be redirected to deliveryhero's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Manager Rider Experience & Engagement job at deliveryhero posted?
This Manager Rider Experience & Engagement position at deliveryhero was posted on Jun 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Manager Rider Experience & Engagement
deliveryhero
You'll be redirected to deliveryhero's official application page on SmartRecruiters.