Team Lead Vendor Help Desk

deliveryhero
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📍 Maadi📍 Maadi, , Egypt📍 egContract

About this role

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

The PST Team Lead is responsible for overseeing and driving the performance of a team of Account Executives managing Talabat’s longtail restaurant portfolio. This role will ensure the successful engagement, growth, and retention of accounts through high-impact coaching, performance management, and operational execution. The Team Lead will also play a critical role in embedding self-serve capabilities across the portfolio and driving adherence to internal processes and KPIs.

  • Lead, coach, and develop a team of Account Executives to deliver on portfolio-level targets, including GMV growth, engagement, order volume, and vendor satisfaction.
  • Monitor team performance and pipeline activities through regular reporting and provide strategic guidance to drive performance improvement and operational efficiency.
  • Act as an escalation point and advisor for complex partner situations, supporting Account Executives in unlocking growth and resolving critical issues.
  • Drive the adoption of self-serve capabilities among long-tail accounts by ensuring the team is consistently educating partners on the Vendor Portal, Partner App, and growth tools.
  • Ensure team alignment with Talabat’s commercial priorities and frameworks, ensuring consistent use of playbooks, tools, and engagement cadences.
  • Collaborate with cross-functional teams (e.g. Sales, Commercial, Vendor Support, Logistics) to streamline processes and improve the partner experience.

Qualifications

  • University Graduates Only
  • 2–4 years of experience in Sales, Account Management, or Team Leadership in a high-performance environment
  • Demonstrated leadership ability with a track record of managing or mentoring high-performing teams
  • Strong communication, stakeholder management, and problem-solving skills
  • Proficiency in both English and Arabic
  • Self-starter with high adaptability and resilience in fast-paced, dynamic environments

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Team Lead Vendor Help Desk position at deliveryhero?
The salary for this Team Lead Vendor Help Desk role at deliveryhero is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Lead Vendor Help Desk position at deliveryhero located?
This Team Lead Vendor Help Desk role at deliveryhero is based in Maadi, Maadi, , Egypt, eg. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Team Lead Vendor Help Desk role at deliveryhero full-time or part-time?
This is listed as a Contract position. It is posted as a Team Lead Vendor Help Desk role at deliveryhero.
How do I apply for the Team Lead Vendor Help Desk position at deliveryhero?
Click the "Apply Now" button on this page. You will be redirected to deliveryhero's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Team Lead Vendor Help Desk job at deliveryhero posted?
This Team Lead Vendor Help Desk position at deliveryhero was posted on May 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Lead Vendor Help Desk
deliveryhero
Apply for this role ↗

You'll be redirected to deliveryhero's official application page on SmartRecruiters.