Head of Key Account Management

Company Description

foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

foodora Sweden is seeking an interim commercial leader to lead our Key Accounts Management team. If you are excited by an intense and rewarding journey to help grow one of the leading consumer brands in Sweden by 10x, and relate to everything that follows, we are looking forward to hearing from you!

Your mission

As Head of Key Account Management, you will play a central role in driving foodora’s growth by managing and developing relationships with our most important restaurant partners. You will:

Lead our Key Accounts Management team

• Be the caretaker of team morale and well being
• Raise the bar to drive improvements to performance and impact
• Identify personal development opportunities for team members and provide or secure the right form of mentorship / coaching / training

Deliver on strategic goals around growth, business development and profitability for foodora and its partners by:

• Shaping account-specific commercial strategies
• Leading negotiations and finding agreement between multiple internal and external stakeholders on win-win solutions
• Ensuring 360-degree execution of agreed plans

Build and maintain strong, long-term relationships with key partners, and act as the main point of contact at foodora for our most valued accounts

• Ensure effective and proactive contract management
• Monitor and analyze account performance, and identify areas for optimization by guiding analyses and translating data into insights
• Work cross-functionally and get in the detail to find practical solutions to complex problems, together with our teams across Commercial, Marketing, Operations and Finance

Act as a liaison between foodora’s Swedish and Corporate organisations

• Take ownership of implementing corporate driven initiatives and processes within Sweden
• Ensure successful local execution while providing timely and constructive feedback to the corporate team on any market-specific challenges or constraints that may impact compliance or effectiveness

Qualifications

• 6+ years of experience in client facing role(s) across commercial, account/partnerships management or business development functions
• Demonstrated experience in people leadership and senior stakeholder management
• A high degree of comfort working with operational and financial data, modeling out scenarios, and using intuition as well as data to make decisions
• Excellent English communication skills, both written and spoken

Additional Information

• Wellness allowance topped with the opportunity to participate in many work/life balance initiatives at foodora such as free group training at Sats & reduced price on massage.

• Employee discount at foodora (woho!) and awesome Friday breakfasts!

• Occupational pension, incl. premium exemption insurance, accident insurance and life insurance.

• foodora Learning - Monthly learning sessions about different topics, such as the q-commerce industry, negotiation techniques and project management combined with a structured onboarding and inspiring courses within our learning tool Sana

• Great deals at Benify (for e.g. gym membership, e-bikes hotels, audiobooks, streaming services, clothes, kitchen supplies… and so much more!

• Awesome AW’s and (pink) parties!