Coordinator, Operations Associate

Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• The assigned individual will be responsible for managing the 24-hour operational dark store and will be based on-site. A minimum presence of 6-8 hours at the dark store is expected daily, with continued virtual coordination with the team beyond on-ground hours.
• Coordinate the end-to-end warehouse processes, from inbound management to stock handling, storing, and order dispatching on a timely basis.
• Responsible for steering the warehouse operations to the agreed SLAs and KPIs.
• Proactively recommend and implement operational goals, objectives, and process improvements.
• Manage Workplace Safety & Health (WSH) procedures to ensure department compliance with regulations by performing periodic safety & health risk assessment.
• Allocate resources to ensure optimal efficiency (scheduling).
• Liaise with the commercial department to actively manage fast and slow-moving lines, manage spoilages, wastages, and shrinkages etc. as well as successful implementation of returns, refunds, damaged and expired goods.
• Ensure periodical stock takes are carried out and noted down accurately. Physical and system stock variation targets are kept within acceptable tolerance limits.
• Effectively ensure that the implementation of policies, procedures and work standards are met.
• Coordinate periodic maintenance of the facilities and escalate any malfunction to the Realty Facility Manager.
• Ensure warehouse housekeeping and workplace safety.
• Ensure timely dispatch of orders with 100% accuracy.
• Keeping a record of stock expiries and prevent any damaged/expired product from being delivered to the customers.
• Maintain positive relationship with external stakeholders such as, neighbor, suppliers and foodpanda riders.

Qualifications

• Bachelor’s degree from a reputable university.
• Strong foundation in operations and first principles (supply chain, customer service, JIT, Six Sigma).
• Knowledge of local industry regulations and compliance.
• Proven stakeholder management across vendors, delivery teams, and communities.
• Working knowledge of operational KPIs and performance metrics.
• Experience with Warehouse Management Systems, demand forecasting, and replenishment tools.
• Strong manpower planning and scheduling capabilities in dynamic environments.
• Experience in sales and account management, including driving revenue, managing key accounts, and improving client retention.
• Self-driven with the ability to work independently.
• Excellent communication and interpersonal skills.

Additional Information