Vendor Experience Manager

deliveryhero
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📍 Lahore📍 Lahore, , Pakistan📍 pkFull time

About this role

Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

  • Need to own the vendor onboarding experience end to end

  • Manage and improve vendor device management for the platform, ensuring timely and seamless performance for partners

  • Ensure quality content for partners to drive higher customer conversion

  • Overlook the performance analysis, optimization, and process improvement suggestions for vendor experience.

  • Own the implementation of service functions to address vendor pain points across the pre, live, and post-delivery stages, ensuring a stellar experience.

  • Collaborate closely with cross-functional teams to drive vendor touchpoint feedback analysis, organizing and recommending process improvements to enhance vendor experience.

  • Manage internal stakeholders to set expectations and influence decisions

  • Work with the Shared Service Centre to implement regional and global best practices for vendor experience management.

  • Work with product rollout teams to ensure seamless rollouts of new vendor products

  • Monitor and identify potential forces that impact vendor satisfaction, actively working to leverage positive factors and mitigate negative ones.

Qualifications

  • 5+ years of experience in analytical roles, particularly in customer/vendor experience, support and operations management.

  • Hands-on experience delivering projects

  • Ability to analyse data and use insights to drive decision-making and process improvement

  • Proficiency in Excel is a must, SQL, Tableau and Google Datastudio is an advantage

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Vendor Experience Manager position at deliveryhero?
The salary for this Vendor Experience Manager role at deliveryhero is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Vendor Experience Manager position at deliveryhero located?
This Vendor Experience Manager role at deliveryhero is based in Lahore, Lahore, , Pakistan, pk. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Vendor Experience Manager role at deliveryhero full-time or part-time?
This is listed as a Full time position. It is posted as a Vendor Experience Manager role at deliveryhero.
How do I apply for the Vendor Experience Manager position at deliveryhero?
Click the "Apply Now" button on this page. You will be redirected to deliveryhero's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Vendor Experience Manager job at deliveryhero posted?
This Vendor Experience Manager position at deliveryhero was posted on Apr 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Vendor Experience Manager
deliveryhero
Apply for this role ↗

You'll be redirected to deliveryhero's official application page on SmartRecruiters.