Manager, AP Service Delivery (Indirect)
About this role
Company Description
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
- Monitor service performance against agreed-upon Service Level Agreements (SLAs), Taxonomy and Objectives and Key Result (OKR)
- Establish and maintain strong relationships with external and internal stakeholders
- Serve as the point of contact for issues within AP processes
- Support internal and external audits
- Identify areas for improvement in service quality and efficiency, provide inputs that will drive process-related investment decisions and implementation
- Identify and mitigate risks that could impact service deliver, develop contingency plans
- Generate regular reports and maintain accurate records of service delivery activities and performance metrics
- Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review...etc)
- Lead and mentor a service delivery team for New Verticals (both captive and outsourced)
- Set clear performance expectations and provide regular feedback
- Allocate and manage resources, ensure that the team is adequately trained and resourced
- Ad hoc tasks assigned from time to time
Qualifications
- 5+ years of relevant accounting and AP experience, with a degree in Accounting or Finance
- Proven experience in service delivery or a related field, with a track record of success in managing teams and meeting SLAs
- Direct experience within a multi-national environment with a complex regional/country environment.
- Process-oriented with an understanding of both financial and operational controls.
- Strong analytical skills and who can foresee upstream and downstream impacts.
- Strong leadership and communication skills
- Excellent problem-solving and analytical abilities.
- Hands-on experience with ERP systems such as SAP Hana and other invoicing/ticketing systems will be an added advantage but not required
- Strong communication skills with the ability to bridge language barriers - you must be able to work collaboratively with a diverse group of people
- Comfortable working in a fast-paced environment with tight deadlines.
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Manager, AP Service Delivery (Indirect) position at deliveryhero?
The salary for this Manager, AP Service Delivery (Indirect) role at deliveryhero is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Manager, AP Service Delivery (Indirect) position at deliveryhero located?
This Manager, AP Service Delivery (Indirect) role at deliveryhero is based in Taguig, Taguig, , Philippines, ph. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Manager, AP Service Delivery (Indirect) role at deliveryhero full-time or part-time?
This is listed as a Full time position. It is posted as a Manager, AP Service Delivery (Indirect) role at deliveryhero.
How do I apply for the Manager, AP Service Delivery (Indirect) position at deliveryhero?
Click the "Apply Now" button on this page. You will be redirected to deliveryhero's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Manager, AP Service Delivery (Indirect) job at deliveryhero posted?
This Manager, AP Service Delivery (Indirect) position at deliveryhero was posted on Jan 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Manager, AP Service Delivery (Indirect)
deliveryhero
You'll be redirected to deliveryhero's official application page on SmartRecruiters.