Spa Manager

Company Description

Located on the pristine south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.

Job Description

The Spa Manager supervises the day-to-day operation of the Spa Department. He/She maintains quality standards in conformity to Constance Le Prince Maurice Hotel.

He/She makes sure that the Spa is among the best in the Island, by ensuring a professional and personalised reception and service, as well as varied and original services.

1. JOB DESCRIPTION

Duties and Responsibilities:

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.

Duties include:

• Making sure that the Spa is up to standard of cleanliness.
• Making sure each room is made up in the professional way.
• The back reception area is ready for operation.
• Checking in and out of stock.
• Doing a weekly stock check and a monthly stock check with the Assistant Spa Manager.
• Monitoring of products.
• Making sure that the staff’s schedules are completed for 1 week in advance.
• Re-ordering with all stock required.
• Making sure all equipment is in working order.
• Help to plan future training for the Department.
• Make sure keys are all under lock and key.
• Having a presence in the Spa talking to clients.
• To encourage teamwork and a feeling of comradely with each other.
• To be able to talk openly and freely with all staff.
• To work closely with all department.

Organisation:

• Plan, coordinate and control the Fitness and Spa Department.
• Apply and ensure application of standards and procedures as defined in the Spa Operating Manual.
• Establish working hours, ensure employee discipline and training.
• Apply and ensure application of procedures and regulations concerning hygiene and safety.
• Make sure that all material and equipment available to the Fitness and Spa Department is correctly used and participate in inventory taking.
• Make sure that all the rules concerning orders, billing and collection are respected.

• Attends and contributes to the daily and weekly meetings.

Management:

• Participate in preparing the Fitness and Spa Department’s budget.
• Follow GM/RM instructions concerning control of costs, personal expenses and charges.
• Make any suggestion likely to improve the Constance Spa profitability.
• Establish and maintain effective employees’ relation. Push them to improve their skills every day.
• Performs related duties and special project as assigned.

Quality:

• Control the Spa cleanliness, correct operation of facilities set up and atmosphere.
• Check staff appearance and encourage them to be friendly and smiley with guests.
• Ensure that the staff is familiar with all information about facilities.
• Conduct pre-service briefing.
• Actively participate in ensuring a high quality reception.
• Make sure that clients receive advice when they order, to ensure satisfaction and promote sales. Encourage the team to do upselling.
• Ensure that service is both professional and personalised and proceeds satisfactorily.
• Survey client satisfaction and if necessary, immediately take the required corrective measures.
• Thank clients when they leave.
• Inform GM/RM of client comments and suggestions.
• Be familiar with regular clients and pay particular attention to them.
• Make any suggestion likely to improve service and reception quality.
• Send daily log book to GM/RM office.

Qualifications

1. CANDIDATE PROFILE:

Qualification:

• Hold a bachelor’s degree in business management, hospitality management or business administration.
• A background in massage therapy, cosmetology or health and wellness is helpful.

Experience:

• At least 5 years’ experience in the field of Spa Management and technics
• Experience working in top of the range luxury island resorts, with refined personalised guest service in tropical locations will constitute a definite advantage.
• Experience is similar location is desired, and a similar operation is essential.

Technical skills:

• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Extensive experience in setting up Spa salons offering beauty treatments and massages to clients.
• Sound knowledge of massage techniques, acupressure, acupuncture, and other aesthetic methods.
• Solid understanding of hospitality management and methods to ensure customer satisfaction.
• Proficient in managing the facility, maintaining supplies and recruiting/training staff.
• Up to date with Hotel Spa trends and best practices
• Ability meet financial targets
• Fluency in English is essential. Knowledge of a second language, preferably French or German or Italian will be an advantage.

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.

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