Front Office Executive

Company Description

An intimate beachfront haven located in the northern region of Mauritius, Constance Sakoa Boutik offers relaxation amidst serene surroundings. Facing Trou aux Biches, with breathtaking ocean views and exquisite comfort, our boutique hotel provides a warm and personalized work environment. Join our dedicated team, where attention to detail and genuine care create memorable experiences for our guests.

Job Description

1. Guest Relations and Service Excellence:

   • Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out experience.

   • Provide accurate information about Hotel facilities, activities, and local attractions.

   • Handle guest requests, inquiries, and concerns promptly and courteously, ensuring total guest satisfaction.

   • Maintain an approachable and friendly demeanor at all times, reflecting the resort’s image of personalized luxury service.

2. Operational Duties:

   • Ensure efficient operation of the Front Desk, following established policies and procedures.

   • Accurately manage guest accounts, billing and  payments.

   • Maintain up-to-date records of arrivals, departures, and guest preferences.

   • Assist in coordinating guest transportation, wake-up calls, and other front office services.

3. Communication and Coordination:

   • Liaise closely with Housekeeping, F&B, and other departments to ensure guest expectations are met seamlessly.

   • Communicate special requests and guest feedback effectively to relevant departments.

   • Attend daily briefings and contribute to creating a positive and collaborative work environment.

4. Presentation and Professional Standards:

   • Maintain a high level of grooming and personal appearance in accordance with resort standards.

   • Uphold confidentiality and professionalism when handling guest information and financial transactions.

   • Ensure the reception area remains organized, welcoming, and visually appealing at all times.

5. Sales and Guest Engagement:

   • Promote Hotel facilities, services, and special offers to enhance guest satisfaction.

   • Encourage guest feedback and ensure proper follow-up to continuously improve service quality.

Qualifications

• Bachelor’s degree in any field.
• Excellent communication and interpersonal skills.
• Ability to prioritise tasks and great organisational capabilities.
• Competency in managing time and solving everyday problems.
• Customer-oriented mindset with a passion for providing exceptional service.
• Fluency in English, French, and at least one other regional language.
• 1–2 years of experience in a similar job or other customer-facing roles.
• Proficiency in using computers and other office equipment.
• Willingness to work in a fast-paced environment with multitasking ability.
• Basic knowledge of Microsoft Office (MS Word and MS Excel).

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.

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