Business Analyst – Global Business Operations

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Responsibilities include, but are not limited to:

Cross functional coordination of CRM projects

• • Provide active technical leadership of CRM to maximise its value to IFS Sales
  • Act as the “bridge” between technical teams, vendor technical representatives and the business.  Ensure the CRM roadmap, and future changes to be implemented are understood by Sales and Marketing leadership
  • Make strategic recommendations for enhancements to maximise value from CRM
  • Act as business lead for CRM changes from requirements through to implementation.  Secure leadership buy-in, define requirements, liaise with IT and third parties about development, and co-ordinate testing and deployment effort.
  • Lead initiatives in post-acquisition mergers to bring acquired companies onto the IFS standard Sales process and tools.

CRM analysis and issue resolution

• • Conduct in-depth analysis of CRM issues and potential resolutions (processes, fields, system behaviour, dependencies etc.)
  • Ensure issues in CRM and other solutions are understood, with suggested courses of action to resolve them are agreed on and implemented
  • Make insightful recommendations to further enhance value realisation by the Sales and Marketing business from its business tools

Process Definitions and Enhancement

• • Develop processes and concepts for enhanced operational procedures and tools, including where they interact with other processes (contract management tool, screening tool, Dun and Bradstreet data acquisition etc.)
  • Perform assessment of existing tools and methodologies to simplify and standardize them
  • Drive cross functional initiatives in cooperation with Global and Regional functions
  • Perform data analysis as required to maximise business benefits of key processes

Business Partnering 

• • Act as trusted business advisor to organizational management by translating data into insight and decision support
  • Oversee business processes and enable organizational adherence to company policies and procedures
  • Evaluate CRM business requirements, consolidate and communicate actions as necessary to senior stakeholders
  • Manage end user documentation and other enablement collateral (eg. CRM Process Guide)
  • Manage Global Operations internal social media/ intranet communication platforms

Qualifications

Essential:

• • 2+ years’ experience in Business Operations or related business support role, ideally with experience in an international organization with matrixed structure.
  • University degree or comparable professional experience
  • Professional fluency in English
  • Experience using one or more mainstream tier-one CRM solutions, ideally to administrator level

Desirable:

• • Educational background with focus in the Information Sciences field, and / or experience in technical IT-facing business analyst-type role, ideally working with ERP or CRM applications
  • Proficiency in additional languages are a plus

Additional Information

Overall required competence:

• • Exceptional problem-solving skills underpinned by strong systems-based technical and analytical skills. 
  • Ability to manage complex topics across the complete business landscape and operating functions. 
  • Good presentation skills.  Ability and confidence to interact with both internal and external customers.  Must be responsible with and able to handle confidential information.
  • Ability to inspire positive change.
  • Proficiency in information technology trends and developments.