Director, Partner Success

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS!

Job Description

The Director, Partner Success is a strategic, partner-facing role responsible for the success of IFS partners through the effective orchestration and leadership of a large virtual team, management of program deliveries, and establishing strong senior partner relationships.

The prevailing priority is advising/guiding partners on IFS product Standards, Guidelines, and industry Best Practices for the partners to be competent and self-sufficient towards the support and implementation of IFS solutions for their customers. The Director is also responsible to lead strategic discussions with their partners to identify Strategic Intents, business growth plans, and establishing the outcome from the identified business value from the Success program, empowering them to achieve more.

Qualifications

• Prior experience in servicing and management of customers and/or partners in a senior Service Delivery, Project Delivery or Account Management role.
• Industry depth and experience in either Field Service Management, Manufacturing, Telco, Energy & Utilities. Manufacturing experience is highly desired
• Familiarity and perspective on respective industry-related trends, operating KPIs, and value drivers.
• Strong acumen on delivery methodology and delivery service offerings for partners.
• Own and intently focused on IFS end-partner experience with products and services; noting that some products and services influencing the experience are from either third-parties or Partners.
• Highlighting and actioning delivery-related risk remediation with IFS Partners.
• Ability to lead through influence and trust internally within IFS and externally with partner's key stakeholders.
• Knowledge on Business Value Engineering, Assessment tools and overall processes.
• Ability to develop partner specific Value Metrics and outcome from the Success program.  
• Understanding of subscription services and support the renewal process for services and licenses.
• Lead Executive Steering Committee meetings with partners and provide updates to IFS Leadership Team.
• Highly-driven to secure IFS references through the Voice-Of-Customer (partner satisfaction survey) process.
• Maintain and drive revenue margin for the assigned Success accounts.
• Drive utilization for the subscribed services. 
• Communication and collaboration with Sales on any potential upsell and cross-sell opportunities.
• Communication with Global Delivery Senior Leadership Team on either reporting or escalations. 
• Ability to communicate and collaborate effectively with other IFS departments such as Support, R&D, and Sales from the global team.
• Ability in building strong and trusted partner relationships, with a focus on satisfaction and exceeding expectations.
• Excellent communication and relationship management skills.
• Experience in building, maintaining, and evolving relationships with Senior Executives and stakeholders from partner's organisation.
• Strong business acumen.
• Bachelor’s degree or equivalent with work experience in a related field.
• Fluency in both English and Japanese (verbal and written).
• Domain knowledge of IFS Applications would be a plus.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.