Head of Customer Support
ajbell1
Full time
Platform Investments Administrator
ajbell1· Platform Investments
About this role
Company Description
Job Description
We are now recruiting a platform investments administrator to join our operations department. The purpose of the role is provide excellent customer service to customers through setting up, running and reviewing trades and ensuring all Securities are accurately priced. You will also maintain the integrity of the systems and customer facing data and will also be involved in investigating trading queries from customers and other business areas.
Key Responsibilities:
- Assisting in the set up of various asset types, across the Platform.
- Maintaining Static Data and ensuring all assets are priced accurately.
- Checking and matching of executed trades (Equities, Collectives, FX).
- Processing trade rebookings and requesting static data updates.
- Client and Counterparty exposure monitoring (including Exposure Levels, Short positions, Client Debtors).
- Ensure Programme Trades are run and perform as expected.
- Actioning ad-hoc Fund Conversions at the request of clients.
- Liaise with other teams to ensure delivery of customer service and consumer outcomes.
- Support management with project implementations, fixes and upgrades through testing of software and assisting with the definition of processes and procedures.
You'll have:
- Excellent customer service skills.
- Highly accurate work with excellent attention to detail.
- Ability to work to deadlines.
- IT literate; confident with Word and Excel.
- Excellent verbal and written communication.
- Previous experience in a financial services administration role (ideally stockbroking or banking) is desirable.
About AJ Bell
AJ Bell is one of the UK’s fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors.
Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures.
We’re proud to be recognised as one of the UK’s Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026 a reflection of our supportive and collaborative culture.
What we offer
- Starting salary of 25,400
- 25 days holiday, increasing with service + buy/sell scheme + bank holidays
- 6% Pension with matched contributions
- Discretionary bonus scheme
- Share schemes (including free shares and BAYE)
- Health Cash Plan and discounted private healthcare
- Free onsite gym
- Enhanced family leave (subject to qualifying criteria)
- Travel and bike loan schemes
- Employee Assistance Programme
Life at AJ Bell
- Regular social events including summer and Christmas parties
- Learning and development opportunities tailored to you
- Casual dress code
- Friendly, supportive team environment
Our ways of working
We offer hybrid working, with a minimum of 60% of your working time per month spent in the office.
For new starters, there’s an initial period of full-time office working to help you settle in and build relationships.
Inclusion & diversity
We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work.
We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.
Qualifications
Additional Information
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Frequently Asked Questions
Is the salary disclosed for the Platform Investments Administrator position at ajbell1?
The salary for this Platform Investments Administrator role at ajbell1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Platform Investments Administrator position at ajbell1 located?
This Platform Investments Administrator role at ajbell1 is based in England, Manchester, Manchester, England, United Kingdom, gb. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Platform Investments Administrator role at ajbell1 full-time or part-time?
This is listed as a Full time position. It is posted as a Platform Investments Administrator role in the Platform Investments department at ajbell1.
Which team or department does the Platform Investments Administrator at ajbell1 belong to?
This Platform Investments Administrator position is part of the Platform Investments department at ajbell1. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Platform Investments Administrator position at ajbell1?
Click the "Apply Now" button on this page. You will be redirected to ajbell1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Platform Investments Administrator job at ajbell1 posted?
This Platform Investments Administrator position at ajbell1 was posted on May 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Platform Investments Administrator
ajbell1
You'll be redirected to ajbell1's official application page on SmartRecruiters.