Senior Specialty Benefits Navigator (New York City)

About Big Leap Health:

Big Leap Health’s mission is to transform access to mental healthcare by empowering clinics to easily launch and scale interventional psychiatry practices, specializing in cutting-edge treatments such as Spravato (esketamine) and Transcranial Magnetic Stimulation (TMS). We're building a new standard of care by providing comprehensive operational, administrative, and clinical support, enabling psychiatrists to focus on delivering effective, life-changing treatments.

Founded by industry leaders in mental health and healthcare technology, Big Leap Health is backed by top-tier investors and driven by a commitment to radically improving patient outcomes through innovative therapies.

Join us in pioneering the future of mental health.

About the Role:

We are seeking a proactive and solutions-oriented Senior Specialty Benefit Navigator, adept at navigating prior authorizations, intricate pharmacy logistics, clinical protocols, and evolving payer requirements. This role ensures seamless patient access to vital treatments, including cutting-edge depression therapies like Spravato and TMS, by expertly resolving escalated prior authorization (PA) challenges, optimizing patient coverage across medical and pharmacy benefits, streamlining complex pharmacy fulfillment workflows, and fostering direct collaboration with payers, PBMs, and partners. You are the critical point of intervention, transforming obstacles into actionable solutions and ensuring continuity of care.

Key Responsibilities:

• Own escalations end‑to‑end: Lead resolution of complex PAs, denials, step therapy overrides, tier exceptions, continuation‑of‑therapy, and reauthorization timelines to keep treatment on schedule.

• Navigate benefits expertly: Determine the correct coverage path across medical vs. pharmacy benefits, formulary status, HCPCS/CPT coding, site‑of‑care, and specialty classification; advise partners on buy‑and‑bill vs. pharmacy fulfillment.

• Direct payer/PBM advocacy: Conduct targeted outreach to plans and PBMs to expedite decisions, correct errors, and secure patient access; prepare and submit clinical criteria summaries and appeals packets as needed.

• Clinic and provider support: Interface with clinicians and partner staff to identify missing documentation, clarify criteria, and align on next steps; coordinate with pharmacies for shipment, copay confirmation, and consent.

• Documentation and systems: Maintain precise status, outcomes, and next steps in EHR/CRM/Airtable; ensure audit‑ready records across all cases.

• Quality and mentorship: Coach BPO team members, perform case QA, and contribute to SOPs, checklists, and templates.

• Insights and improvement: Track payer behavior and bottlenecks, propose fixes, and partner with leadership on process and tooling improvements.

What You Bring:

• 4-6+ years in a healthcare operations, case management, or revenue cycle role, preferably in behavioral health, specialty pharmacy, or prior authorization

• Strong familiarity with payer policies, clinical documentation, and pharmacy workflows (e.g., step therapy, prior authorizations, ICD-10 criteria)

• Clear and concise communicator—written and verbal—with strong documentation skills

• Proven ability to stay calm and solution-focused while juggling competing priorities

• Self-directed with a “get it done” mindset and high ownership over work product

• Bonus: Experience working with Spravato, TMS, or similar high-touch behavioral health treatments

Why This Role Matters:

You’re not just checking boxes—you’re the reason patients get access to care when bureaucracy says “no.” You ensure that providers, partners, and payers have the information they need, when they need it, to keep treatment moving forward.

What We Offer

• Competitive Salary: An annual salary range of $70,000 - $80,000, commensurate with your experience.

• Meaningful Equity: A stock option package, because we believe everyone should have a stake in the success we're building together.

• Comprehensive Health Coverage: A full benefits package that includes high-quality medical, dental, and vision insurance to support your well-being.

• Hybrid Work: This is a role for a New York City based team member who will work from our office in Manhattan 3 days per week.

• Mission-Driven Impact: The opportunity to play a critical role in a company dedicated to radically improving access to life-changing mental healthcare.

About Big Leap Health:

Big Leap Health’s mission is to transform access to mental healthcare by empowering clinics to easily launch and scale interventional psychiatry practices, specializing in cutting-edge treatments such as Spravato (esketamine) and Transcranial Magnetic Stimulation (TMS). We're building a new standard of care by providing comprehensive operational, administrative, and clinical support, enabling psychiatrists to focus on delivering effective, life-changing treatments.

Founded by industry leaders in mental health and healthcare technology, Big Leap Health is backed by top-tier investors and driven by a commitment to radically improving patient outcomes through innovative therapies.

Join us in pioneering the future of mental health.