IT Service Manager

boschgroup
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📍 in📍 pune📍 pune, , IndiaFull time

About this role

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Role Summary:

The Project Manager / Service Manager is responsible for end?to?end delivery and governance of IT Infrastructure services across multiple sites. The role ensures stable operations, SLA/KPI adherence, value realization, and IT transformation, while serving as a key interface with senior leadership (VP level).

 

Key Responsibilities: -

Service & Operations Delivery

  • Lead delivery of End User Computing (EUC), HPE GreenLake, Storage, and Network services

  • Manage remote IT infrastructure operations across all sites

  • Ensure compliance with agreed SLAs, KPIs, and service quality standards

  • Oversee incident, problem, change, and service request management

Project & IT Transformation

  • Lead IT transformation initiatives as structured projects

  • Drive infrastructure modernization, optimization, and standardization

  • Track and report business value, cost optimization, and efficiency gains

Governance & Stakeholder Management

  • Prepare and present MSR (Monthly Service Review) and LPI (Leading Performance Indicators) to VP-level leadership

  • Provide clear visibility on service performance, risks, and improvement plans

  • Act as primary contact for business stakeholders, vendors, and service partners

People & Vendor Management

  • Lead, mentor, and develop a 15+ member multi-skilled team

  • Manage vendor performance and delivery commitments

  • Drive accountability, skill enhancement, and engagement

Skill Set

  • Strong experience in IT Infrastructure & Service Management

  • Expertise in EUC, Servers, Storage, Network, and HPE GreenLake

  • Experience managing multi-site, manufacturing IT environments

  • Excellent communication, presentation, and stakeholder management skills

Qualifications

Educational qualification:

  • BE, BTech, BCA, BSc (IT) MCA, MBA (IT) and MSc(IT)

Experience :

  • Overall, 10-12 Years in IT Service Management / Project Management

Additional Information

Frequently Asked Questions

Is the salary disclosed for the IT Service Manager position at boschgroup?
The salary for this IT Service Manager role at boschgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Service Manager position at boschgroup located?
This IT Service Manager role at boschgroup is based in in, pune, pune, , India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Service Manager role at boschgroup full-time or part-time?
This is listed as a Full time position. It is posted as a IT Service Manager role at boschgroup.
How do I apply for the IT Service Manager position at boschgroup?
Click the "Apply Now" button on this page. You will be redirected to boschgroup's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the IT Service Manager job at boschgroup posted?
This IT Service Manager position at boschgroup was posted on Jun 11, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Service Manager
boschgroup
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