System Technical Support L1

geekplus
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📍 Markham, Ontario, CanadaFull Time

About this role

Role: System Technical Support L1

Location: Ontario, Canada


Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in San Diego, California will continue to power our growth in Canada, United States, and Mexico.


Life at GeekPlus is straightforward. We're a team of geeks who love technology and teamwork. We work together to meet customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology is seeing it happen at scale! We are biased toward action and getting things done and think differently about how we apply technology. We support each other, and we're empowered to win. Our strength comes from our different backgrounds and perspectives.



Job Requirements:
1. Fluent in English and Mandarin, both in written and oral to communicate effectively with customers and team
2. Be responsible for Geek+ System and customers while providing quick responses and solutions
3. Record all events in SS ticket system
4. Be able to prioritize events and escalate issues according to the impact and severity
5. Assist Technical L2 Support in PROD issues
6. Assist Hardware Support and other teams in PROD issues.
7. Document and maintain system knowledge for internal team 


Job Qualification:
1. Computer Science or related major
2. At least 1 year experience in IT support and services, warehousing experience is preferred
3. Excellent In Database SQL, crystal report experience is preferred
4. Basic IT knowledge in Linux, network and Database performance
5. Be patient and be able to analyze situations at customer Sites
6. Self-driven, customer-focused, striving to achieve customer success

Frequently Asked Questions

Is the salary disclosed for the System Technical Support L1 position at geekplus?
The salary for this System Technical Support L1 role at geekplus is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the System Technical Support L1 position at geekplus located?
This System Technical Support L1 role at geekplus is based in Markham, Ontario, Canada. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the System Technical Support L1 role at geekplus full-time or part-time?
This is listed as a Full Time position. It is posted as a System Technical Support L1 role at geekplus.
How do I apply for the System Technical Support L1 position at geekplus?
Click the "Apply Now" button on this page. You will be redirected to geekplus's official application portal hosted on bamboohr where you can submit your application directly.
When was the System Technical Support L1 job at geekplus posted?
This System Technical Support L1 position at geekplus was posted on May 22, 2026. Apply as soon as possible — early applications are often reviewed first.
System Technical Support L1
geekplus
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