Technical Customer Service Center Responsible

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description

We are looking for a Technical Customer Service Center Responsible to provide technical support to automotive workshops and service partners. The technician will remotely assist customers in diagnosing vehicle faults, using Bosch diagnostic tools and software platforms. This role involves guiding automotive technicians through troubleshooting procedures and helping resolve complex vehicle electronic and mechanical issues. The Technical Customer Service Center Responsible will communicate with service technicians via phone, remote access tools, and online support platforms.

Key responsibilities; 

• Providing remote technical support to automotive workshops and service partners by using remote access tools 
• Remotely assisting workshop technicians in diagnosing vehicle faults using Bosch diagnostic tools
• Analyzing diagnostic trouble codes (DTC) and vehicle system data
• Guiding field technicians through troubleshooting and diagnostic procedure
• Assisting workshop technicians with Bosch diagnostic software usage, updates, and configuration
• Reporting and escalating complex technical issues via available tools to technical support engineer
• Maintain accurate records of support cases and resolutions

Qualifications

• Technical degree or vocational training in Automotive Technology, Automotive Electronics, or Mechatronics
• Minimum 5 years of experience in automotive diagnostics or vehicle repair, preferably remote technical support experience
• Hands-on experience with diagnostic tools
• Experience and know-how of vehicle electrical and electronic systems
• Ability to read and interpret diagnostic trouble codes
• Basic understanding of CAN-Bus and vehicle communication systems
• Good troubleshooting and problem-solving skills
• Ability to work independently and as part of a team
• Basic computer and software skills
• Customer centric approach
• Proactive and result oriented mindset
• Good command of English (intermediate level)

Additional Information