Senior Associate - HR cloud application support

boschgroup
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📍 bangalore📍 bangalore, , India📍 inFull time

About this role

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Roles & Responsibilities:

  • Handling incidents and order tickets as per SLA / KPI

  • Experience in referring KB articles or FAQs to address tickets and continuous updation of solution database as per handling of tickets

  • Knowledge on classification of tickets and forwarding to different solution groups for addressal or overall incident responsibility with coordination among different solution groups to address the tickets as per SLA / KPI

  • Professional user management while handling tickets / orders

  • Documentation of tickets

  • Handling of ticket peak loads in case of peer non-availability

  • Knowledge about assignment of authorization to various roles, authorization concept preparation and maintenance

  • Participation in the rollout activities including testing the instance, coordination with sites and product owner for change requests

  • Annual / half-yearly checks on authorizations and revocation when not necessary

  • Incident and order reporting on daily basis to lead

Qualifications

Educational qualification:

BE / BTECH / MBA / BCA / MSC

Experience: 1 to 3 years’ experience in incident and order handling

Mandatory/requires Skills :
HR cloud application working knowledge, ITIL V4.0 trained / certified, Incident management, Order management, English C1

Preferred Skills:
Work experience in HR on-prem or cloud applications with world-wide user reach

Handled up to 100 tickets per day and 30 orders per day
Exposure to HR recruiting solutions / talent or skill management applications is preferrable

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Senior Associate - HR cloud application support position at boschgroup?
The salary for this Senior Associate - HR cloud application support role at boschgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Associate - HR cloud application support position at boschgroup located?
This Senior Associate - HR cloud application support role at boschgroup is based in bangalore, bangalore, , India, in. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Associate - HR cloud application support role at boschgroup full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Associate - HR cloud application support role at boschgroup.
How do I apply for the Senior Associate - HR cloud application support position at boschgroup?
Click the "Apply Now" button on this page. You will be redirected to boschgroup's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Senior Associate - HR cloud application support job at boschgroup posted?
This Senior Associate - HR cloud application support position at boschgroup was posted on Mar 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Associate - HR cloud application support
boschgroup
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