Client Operations Officer

fxpro· Operations / Customer Support
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📍 Limassol, Limassol, CyprusFull Time

About this role

Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.


As a Client Operations Officer, you will assist the clients of FxPro. The Client Operations Officer responsibilities include but not limited to providing support to customers through various ways, answering customers’ questions and resolving problems. The successful candidate must be able to work in shifts 24/5.

Here's the shifts schedule: 

  • 08:00-16:00
  • 16:00-00:00


Responsibilities

• Deliver proactive, high-quality support to clients via live chat, email, and phone while maintaining a strong customer-centric approach
• Resolve client inquiries and complaints efficiently and follow up on pending issues to ensure timely and effective resolutions
• Handle daily operational tasks, including KYC verification, transaction processing, and account monitoring
• Ensure all activities are performed in full compliance with company policies, regulatory requirements, and internal procedures
• Collaborate with cross-functional teams to deliver a seamless client experience and resolve complex issues
• Identify and escalate unresolved or critical matters to senior management as required
• Provide feedback and suggestions to enhance operational processes and improve overall client satisfaction

Requirements
• At least 1 year of experience in a similar role, ideally within the FX industry
• University degree or relevant working experience
• Fluent in English; verbally and written. Additional languages will be considered an advantage
• Strong communication, problem-solving, and multitasking skills
• Detail-oriented with a proactive, customer-first mindset
• Ability to work a flexible shift schedule

Good to Have
• Proficiency in CRM systems or other business tools
• Knowledge of KYC/AML, transaction processing, and monitoring procedures
• Familiarity with trading platforms such as MT4, MT5, or cTrader


Interview steps

  • Recruiter screen (~30 minutes) 
  • Technical Interview (~60 minutes) 
  • Test task (~60 minutes) 


Our benefits

  • Excellent compensation package
  • Medical insurance
  • Provident fund
  • Free snacks and beverages
  • Monthly lunch allowance to enjoy meals of your choice
  • Company discount card for various products & services
  • 21 days of annual leave and 10 days of sick leave annually
  • Birthday gift

Frequently Asked Questions

Is the salary disclosed for the Client Operations Officer position at fxpro?
The salary for this Client Operations Officer role at fxpro is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Operations Officer position at fxpro located?
This Client Operations Officer role at fxpro is based in Limassol, Limassol, Cyprus. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Operations Officer role at fxpro full-time or part-time?
This is listed as a Full Time position. It is posted as a Client Operations Officer role in the Operations / Customer Support department at fxpro.
Which team or department does the Client Operations Officer at fxpro belong to?
This Client Operations Officer position is part of the Operations / Customer Support department at fxpro. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Operations Officer position at fxpro?
Click the "Apply Now" button on this page. You will be redirected to fxpro's official application portal hosted on bamboohr where you can submit your application directly.
When was the Client Operations Officer job at fxpro posted?
This Client Operations Officer position at fxpro was posted on Jun 24, 2025. Apply as soon as possible — early applications are often reviewed first.
Client Operations Officer
fxpro
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