Payment Monitoring Specialist
fxpro· Operations / Payments
About this role
Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 600 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.
As a Payment Monitoring Specialist, you will oversee real-time client transactions, resolve payment issues, and support fraud prevention and compliance efforts. Working closely with PSPs, banks, and internal teams, you’ll ensure smooth payment operations and adherence to regulatory standards.
Responsibilities
- Monitor real-time client deposits and withdrawals across all PSPs, acquirers, and payment channels
- Investigate failed transactions, delays, or anomalies; liaise with PSPs, banks, and internal tech teams to resolve issues
- Produce daily, weekly, and monthly reports on PSP performance, failure reasons, and emerging trends
- Support clients with deposit and withdrawal issues in collaboration with the client accounting team
- Assist fraud prevention and compliance teams by flagging suspicious or unusual transaction patterns
- Maintain monitoring dashboards and configure alerts for downtime, high decline ratios, or abnormal payment behaviors
- Contribute to onboarding and testing of new PSPs, payment methods, and routing strategies
- Work closely with Risk, Compliance, and Operations teams to ensure adherence to AML, PCI DSS, PSD2, and local regulatory requirements
Requirements
- Bachelor’s degree in Finance, Economics, Business, IT, or related field
- 3+ years of experience in payments monitoring, PSP operations, or back-office within a brokerage, fintech, or financial services company
- Strong analytical mindset with the ability to interpret payment data and identify trends
- Familiarity with CFD/FX brokerage operations and common payment challenges (e.g., chargebacks, high decline rates, regional payment preferences)
- Experience working with multiple PSPs, acquirers, and card schemes
- Basic understanding of compliance requirements relevant to card acquiring, including AML, PCI DSS, and PSD2
- Excellent troubleshooting, communication, and escalation management skills
Our benefits
- Competitive compensation package
- Medical insurance
- Provident fund
- In-house gym with a personal trainer
- Free daily lunch catering, snacks, and beverages
- Company discount card for various products & services
- 21 days of annual leave and 10 days of sick leave annually
- Shuttle bus service from Limassol
Frequently Asked Questions
Is the salary disclosed for the Payment Monitoring Specialist position at fxpro?
The salary for this Payment Monitoring Specialist role at fxpro is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Payment Monitoring Specialist position at fxpro located?
This Payment Monitoring Specialist role at fxpro is based in Cyprus, Ypsonas, Greece. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Payment Monitoring Specialist role at fxpro full-time or part-time?
This is listed as a Full Time position. It is posted as a Payment Monitoring Specialist role in the Operations / Payments department at fxpro.
Which team or department does the Payment Monitoring Specialist at fxpro belong to?
This Payment Monitoring Specialist position is part of the Operations / Payments department at fxpro. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Payment Monitoring Specialist position at fxpro?
Click the "Apply Now" button on this page. You will be redirected to fxpro's official application portal hosted on bamboohr where you can submit your application directly.
When was the Payment Monitoring Specialist job at fxpro posted?
This Payment Monitoring Specialist position at fxpro was posted on May 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Payment Monitoring Specialist
fxpro
You'll be redirected to fxpro's official application page on bamboohr.