Administration Support Officer

etax· Accounting and Support
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🌍 Remote📍 Australia📍 RemoteCasual

About this role

Are you a detail-oriented administration officer with excellent communication and organisational skills? We are seeking remote Administration Support Officers to join our team and support our clients and accountants with administrative services. Applicants must be available to work 35 hours per week.

Location: Remote (Work from Home) – Head Office Located in Upper Mount Gravatt, QLD

Employment Type: Casual

Wage: Clerks – Private Sector Award 2020

Available to Start: From 17 June 2026


Key Responsibilities


As an Administration Support Officer, you will:

  • Provide frontline support by handling client calls, updating account information, and verifying identities.
  • Communicate with clients regarding their tax return status, required documents, and service updates.
  • Manage email and voicemail queues, ensuring proper task reallocation and follow-up.
  • Perform manual identity verification and ensure compliance with document handling protocols.
  • Submit non-lodgement advice (NLA) through OSFA and track tax refund statuses.
  • Liaise with the ATO for inquiries and assist in managing client ITA debts and ABNs.
  • Support the accounting team by applying discounts, converting tax returns, and maintaining accurate records of daily activities.


Core Skills & Qualifications

  • Strong written and verbal communication skills
  • High attention to detail and ability to follow procedures
  • Solid time management and task prioritisation abilities
  • Proficiency in administrative and client-facing roles
  • Ability to work independently and within a team
  • Competence with Microsoft Office
  • Self-motivated and capable of thriving in a remote work environment


Work Setup


You must have or be willing to obtain the following equipment:

  • A laptop or desktop computer
  • Have access to a private, quiet workspace
  • Two screens / Monitors (this can be a laptop and 1 additional monitor)
  • A webcam (built-in or external)
  • A reliable internet connection (hotspot connections are not suitable)
  • A professional headset with a microphone (earbuds like AirPods are not acceptable)
  • A suitable desk and chair (not a kitchen table or bench)
  • A mobile phone


Who We Are:

Etax Accountants is Australia's #1 online tax return service provider, with the latest online technology within the accounting and tax preparation industry; we've changed the game for tax returns in Australia.


Our commitment to excellence has seen us earn the Product Review award 6 years in a row (2020-2026) as well as the CANSTAR “Most Satisfied Customers” award in 2018, 2020, 2021 and 2023. 

 

How to Apply:

Click the "Apply for this Job" button to submit your application. 


Please include:

  1. Your current resume
  2. Visa details (if applicable)

Questions? Reach us at careers@etax.com.au.

Frequently Asked Questions

Is the salary disclosed for the Administration Support Officer position at etax?
The salary for this Administration Support Officer role at etax is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Administration Support Officer job at etax remote?
Yes, this Administration Support Officer position at etax is remote, with team members based in Australia, Remote. You can work from home or anywhere in the supported regions.
Is the Administration Support Officer role at etax full-time or part-time?
This is listed as a Casual position. It is posted as a Administration Support Officer role in the Accounting and Support department at etax.
Which team or department does the Administration Support Officer at etax belong to?
This Administration Support Officer position is part of the Accounting and Support department at etax. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Administration Support Officer position at etax?
Click the "Apply Now" button on this page. You will be redirected to etax's official application portal hosted on bamboohr where you can submit your application directly.
When was the Administration Support Officer job at etax posted?
This Administration Support Officer position at etax was posted on Apr 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Administration Support Officer
etax
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You'll be redirected to etax's official application page on bamboohr.