Evening Manager

Company Description

Napa Valley is admired the world over for a lifestyle grounded in agriculture, viticulture, cuisine and the art of hospitality.  The mild climate and natural beauty of our region make it a desirable place to be all year round.  Each season brings new opportunities to plant, grow and reap a harvest, whether grapes, produce or flowers.  No matter the season, the bounty harvested from our vineyards, orchards and gardens is cause of celebration, preferably in the form of a meal with family, friends, and guests that will become friends. 

At Meadowood, gracious hospitality defines the style of service and timeless, natural beauty, the sense of place. A rich company culture inspires staff to achieve the highest service standards in hospitality. Join the Meadowood team and experience the pride and teamwork of working alongside a dedicated team of professionals in a truly beautiful setting.

Job Description

The Evening Manager supports the overall operations of the property during evening hours (typically around 3pm - midnight), working closely with Directors, Managers, and their teams. This role helps ensure that service and operational standards are upheld for our hotel guests, members, and colleagues. As the Evening Manager, you will lead the effort to manage any “glitches” that need to be communicated or resolved, involving those who need to be involved.  

Responsibilities

• Be knowledgeable of evening processes throughout Front Office, Housekeeping, & ESS to assist in any service crunches throughout the departments (when managers are not on staff)
• Be generally knowledgeable of processes in Food & Beverage to act as support to the F&B Manager on Duty in the evenings when requested.
• Be fully versed on the duties of evening Reception & Overnight Reception in order to cover when needed.
• Act as main point of contact for guest glitches in the evening hours and ensure appropriate communication across all departments for follow-up in the morning. 
• Keep departmental managers updated, daily, on any hiccups in service and potential recommend changes to enhance service & avoid glitches. 
• Work with Front Office Managers & Accounting Managers to ensure the Night Audit/Overnight Reception team is fully trained on current procedures of the daytime teams. 
• Work with Estate Safety & Security Manager to ensure Overnight ESS team members are trained on basics of Overnight Reception to assist with staffing absences in Night Audit/Overnight Reception. 
• Communicate with Housekeeping Managers for day-to-day support of evening cleaning at the Fitness Center & the Spa. 
• Communicate with Housekeeping Managers for assistance with evening turndown service. 
• Act as main point of contact for any evening “after hours” projects with a contracted company (exterior window or banquette cleaning, lighting install, etc.). 
• Check in with Spa and Pools/Terrace Café staff prior to closing and contribute as requested by the departmental manager on shift. 
• Develop and maintain strong relationships with hotel guests and members. 
• Review multiple computer system throughout the evening in order to assist teams with maintaining Meadowood’s level of service.
• Enter glitches & resolutions from the MOD report to V1 on a daily basis, and ensure that all historical entries are accurate.
• Communication between all departments and departmental managers, as well as an ability to resolve hotel guests' and members' concerns, are essential. This role is guest, member and employee facing, and may be asked to perform operational duties, assisting with guest needs and planning, and supporting the departmental management teams and colleagues.  
• Additional responsibilities as needed.

Supervisory Responsibility

 While this role does not include direct supervision of employees, the Evening Manager actively supports and monitors evening operations across departments (where a departmental manager is not already on shift) to ensure consistent service delivery. The position serves as a resource and point of contact for team members, assisting with questions, resolving immediate guest concerns, and coordinating with department leaders as needed.

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Excellent communications and interpersonal skills, with a strong sense of luxury.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously with a strong sent of urgency for guests and communication.
• Team-oriented.
• Ability to embody Meadowood’s culture & grooming standards in order to be a role model for staff.
• Steady under pressure and in emergency situations. 
• Good judgment and the ability to think critically when assessing situations and making quick decisions.
• Flexible, and expected, to work holidays, weekends, and late hours as needed. 

Education and Experience 

• 2+ years of hospitality leadership responsibilities, preferably in the Rooms or F&B divisions. 
• Bilingual in Spanish (preferred)
• Bachelors or Associates Degree (preferred) 
• Hotel Operating Systems – i.e. V1 or Opera 
• Teams, Outlook, Excel, Word, PowerPoint, Publisher
• Valid CA Driver’s License  
• Must be able to be included on company insurance in order to drive a company vehicle

Licenses or Certificates 

None 

Grooming 

All employees must maintain a neat, clean, and well-groomed appearance per Meadowood grooming standards.  

Additional Information

The rate for this position is $70,000.00 - $74,000.00 annual salary

• This is the rate Meadowood Napa Valley reasonably expects to pay. Final compensation will depend on factors such as experience, education, and other job-related qualifications. This position is eligible for gratuities in accordance with company policy. Total compensation varies and is not guaranteed.

Benefits:

• Health insurance
• Vision insurance
• Dental insurance
• 401(k) matching
• Employee discounts
• Flexible spending account
• Health savings account
• Life insurance
• Pet insurance
• Vacation
• Sick Pay
• Paid holidays (10)
• Referral program
• Daily employee meals
• Uniforms
• On site parking
• Wine classes