IT Support Engineer - Europe North

Company Description

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. In 2024, Sika’s around 33,000 employees generated annual sales of CHF 11.76 billion.

Job Description

Your Expertise - Our Strength

The IT Support Engineer Europe North (EUN) is essential to maintaining the seamless operation of our IT services across the EUN region. Acting as the first point of contact for users facing technical challenges, this role ensures that all issues are addressed promptly and efficiently. With a focus on delivering exceptional service and meeting Service Level Agreements (SLAs), the IT Support Engineer plays a key role in providing both remote assistance across all sites and on-site support for hands-on IT tasks and projects.

• Troubleshoot and resolve technical issues across a variety of hardware, software, and network environments
• Provide remote and on-site support for IT-related problems within the North European region
• Support EUN IT projects team and assist with the deployment of new technologies and systems.
• Maintain detailed documentation of issues and resolutions
• Manage IT assets
• Resolve tickets in priority and oldest-first order

Qualifications

Your Expertise - Our Strength

• Knowledge of Windows operating systems along with basic MacOS/IOS
• Confident in troubleshooting desktops, laptops,  printers, mobile devices
• Basic networking knowledge covering TCP/IP, DNS, DHCP, VPNs & Wifi
• Basic understanding of Active Directory
• Experience with Ticketing systems such as Service Now
• Knowledge of Intune, SCCM & Autopilot
• Understanding of ITIL processes and best practices.
• Problem-Solving Skills: Ability to diagnose and resolve complex technical issues efficiently.
• Communication Skills: Excellent verbal and written communication skills for effective interaction with team members, users, and corporate IT.
• Collaboration: Ability to work effectively with various teams and stakeholders to achieve common goals.
• Adaptability: Flexibility to adapt to changing technologies and environments.
• Customer Focus: Dedicated to providing excellent service and support to all users.
• Proactive Approach: Proactively identifies and addresses potential issues before they become major problems.
• Continuous Improvement Mindset: contributes to improving processes and knowledge base and embraces change

Additional Information

• We offer intensive training and interesting perspectives for anyone who wants to build a career
• Sika is like a global SME: With subsidiaries in more than 100 countries around the world. This begins in Switzerland and breaks down borders allowing exciting prospects all around the world
• The chance to bring new ideas, interesting areas for development, and taking responsibility early on are some of the key factors that drive Sika's pioneering spirit

We look forward to your application. For this position visa sponsorship is not offered and only direct applications will be considered. For any further information please reach us at inbox.hr@ch.sika.com

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.