Customer Service Specialist

Company Description

SIKA Central Asia is a leader in the development and production of innovative construction materials and solutions for the most ambitious projects. We are part of the global SIKA company, which has more than 100 years of successful history and is recognized worldwide for its highest quality and reliability.

At SIKA Central Asia, we strive for excellence in everything we do. Our innovative solutions help to create modern and sustainable infrastructure that benefits both society and the environment. We are proud of our contribution to building a sustainable future.

Working at SIKA Central Asia is a unique opportunity to become part of a professional team that is not afraid to take on complex challenges and is constantly striving for growth. We offer a dynamic and inspiring work environment where every employee can unlock their potential, participate in meaningful projects, and make a real contribution to the success of the company.

Why choose us?

• Innovation and development: We foster a culture of continuous learning and professional growth. Our employees have access to cutting-edge technologies and the best global practices.
• Global opportunities: By working with us, you become part of an international network of professionals, where your ideas and skills are highly valued.
• Competitive employment conditions: We offer competitive salaries and an attractive benefits package, including medical insurance for you and your family members, accident insurance, meal allowance, annual bonus, 100% coverage of sick leave benefits, 28 calendar days of vacation, a company car and corporate card in accordance with company policy, English language courses, yoga classes in the workplace, as well as other bonuses and privileges.
• Employee care: We truly care about our employees. Those who join us usually stay for many years, as we have a great team, a supportive working environment, and attentive managers who are always ready to help and support.
• Contribution to society: We implement projects that make the world a better place — and you can become part of this change.
• Corporate culture: We value respect, collaboration, and openness. We foster strong teamwork and a supportive atmosphere that inspires the achievement of new heights.

Job Description

The position is temporary (replacement during maternity leave).

Customer service spacialist:

- Accepts and processes customer orders;

- Provides necessary informational support to clients regarding:

· the procedure for making payments;
· the process of preparing documentation;
· the issuance, loading, and delivery of goods;
· the availability and amount of outstanding debt.

- Carries out timely documentation of the order in strict accordance with the company's established rules, procedures, and pricing policy;

- Controls the payment for the completed order and ensures the correctness of the client's payment;

- Organizes product reservation based on customer requests, and if necessary, arranges the order's assembly and prepares a request for the delivery of the required quantity and assortment of products from the company's central warehouse;

- Coordinates work with the warehouse;

- Enters into the database information about new clients, the release of goods to clients, or transfers to other regional divisions of the company.

Qualifications

- Higher professional education

- Experience in a similar position

- Knowledge of English is an advantage

Additional Information

Terms and benefits of working in the company:

• Work schedule: 5/2 (in agreement with the manager: 08:00–17:00 / 09:00–18:00);
• Annual performance bonus;
• Mobile phone and reimbursement of mobile communication expenses;
• Free meals at the workplace;
• Medical insurance for the employee and for family members;
• Accident insurance 24/7;
• 100% sick leave compensation;
• Paid annual leave 28 calendar days;
• English language courses;
• Workplace wellness program — yoga classes twice a week;
• Financial assistance for various life events (childbirth, family circumstances, etc.).

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.