TECHNICAL TRAINING & SUPPORT

sikaag
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📍 Douala📍 Douala, Littoral Region, Cameroon📍 Littoral Region📍 cmFull time

About this role

Company Description

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. In 2024, Sika’s around 33,000 employees generated annual sales of CHF 11.76 billion.

Job Description

  • Répondre aux clients et utilisateurs des produits de construction de l’entreprise via la ligne HOTLINE
  • Organisation, réalisation et suivi des formations
  • Suivre les dossiers clients depuis la survenue d’un incident jusqu'à la résolution et la clôture
  • Formations des Point de vente distributions, des Ingénieurs du génie civile, des écoles d’ingénieur et des BET (bureau d’études techniques)
  • Recenser les améliorations fonctionnelles souhaitées par les utilisateurs
  • Diagnostiquer et corriger les dysfonctionnements décrits par les utilisateurs
  • Accompagnement sur terrain des commerciaux distribution minimum
  • Réaliser l'intégration de nouveaux composants en respectant normes et standards définis
  • Assurer la maintenance préventive
  • Accompagnement des BET (bureau d’études techniques) lors de l’élaboration des CCTP des projets
  • Traitement du service client digital
  • Edition des fiches techniques
  • Rédiger des documentations pour les utilisateurs
  • Centraliser, analyser et transmettre les besoins d'amélioration des applications

Qualifications

  • BTS Action commercial, DUT, école de commerce ou équivalent.

Additional Information

training in basics of psychometrics and test administration, assessment of managerial skills

Frequently Asked Questions

Is the salary disclosed for the TECHNICAL TRAINING & SUPPORT position at sikaag?
The salary for this TECHNICAL TRAINING & SUPPORT role at sikaag is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the TECHNICAL TRAINING & SUPPORT position at sikaag located?
This TECHNICAL TRAINING & SUPPORT role at sikaag is based in Douala, Douala, Littoral Region, Cameroon, Littoral Region, cm. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the TECHNICAL TRAINING & SUPPORT role at sikaag full-time or part-time?
This is listed as a Full time position. It is posted as a TECHNICAL TRAINING & SUPPORT role at sikaag.
How do I apply for the TECHNICAL TRAINING & SUPPORT position at sikaag?
Click the "Apply Now" button on this page. You will be redirected to sikaag's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the TECHNICAL TRAINING & SUPPORT job at sikaag posted?
This TECHNICAL TRAINING & SUPPORT position at sikaag was posted on Nov 27, 2025. Apply as soon as possible — early applications are often reviewed first.
TECHNICAL TRAINING & SUPPORT
sikaag
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