Member Service Representative

Join Our Team at Sydney Credit Union!

Are you passionate about delivering exceptional service and helping people achieve their financial goals? Do you thrive in a member-focused environment where your work truly makes a difference?

If so, we invite you to apply for our Casual Member Service Representative position — a great opportunity to gain experience, grow your career, and support your community.

What You’ll Do:

As the first point of contact for our members, you will play a key role in creating a positive, professional experience each day. In this role, you will:

• Provide friendly, efficient service while accurately completing financial transactions
• Build strong relationships with members by listening, communicating effectively, and understanding their financial needs
• Recommend products and services that genuinely align with members’ goals
• Uphold our commitment to ethical, member-centric service
• Assist with administrative tasks and maintain accurate member records
• Support our outreach efforts through outbound calls to promote products and services

What We’re Looking For:

We’re searching for someone who brings both skill and heart to their work. Our ideal candidate has:

• A certificate or diploma in Business (a university degree is an asset)
• Previous sales or service experience — preferably in the financial industry
• Strong interpersonal and communication skills
• A genuine ability to build trusting relationships with members
• Attention to detail and a commitment to accuracy
• A positive, self-motivated attitude
• Alignment with Credit Union values, including integrity, community, and member well‑being

What’s in it for you?

Working with Sydney Credit Union means joining a team that values you — not just your work. You’ll enjoy:

• Up to 35 hours per week at $22.85/hour
• A pathway to a full‑time, unionized role — many of our permanent hires start in our casual pool
• Opportunities to volunteer and represent SCU in the community
• A supportive, inclusive team environment
• Training and professional development to help you grow

Important Note

All offers of employment are conditional upon the successful completion of an Individual Fidelity Bond Application, including a criminal record check and credit check.

**We wish to thank applicants in advance; only candidates selected for an interview will be contacted. **paper copies will not be accepted**

Accommodation

Sydney Credit Union is committed to providing access, equal opportunity, and accommodation for individuals with disabilities. Should you be selected for an interview and require accommodations please advise of such through our interview invitation correspondence.