Associate Manager - Team Manager

Company Description

About Sutherland: 

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description

• Supervise the daily operations of the Provider Data Management team, including workload distribution, performance management, and staff development
• Ensure provider demographic, credentialing, and contract data is accurately entered and maintained in all systems
• Drive the performance of the team, by monitoring productivity, quality, and turnaround time standards
• Provide coaching, mentoring, and performance feedback to team members

• Manage attrition, shrinkage, and other critical metrics of the team.
• Support projects involving system enhancements or process automation
• Manage the end-to-end provider data entry process to ensure accurate and timely setup for claims payment, member assignment and directory display.
• Investigate and resolve complex Provider Data Management issues.
• Combine people management and provider data management experience, along with data analysis, and customer service experience from a healthcare operations background to drive success

Qualifications

• 2+ years’ experience leading a team within the healthcare domain – preference for experience with Provider Data Management. (Knowledge of claims processing & credentialing will be an advantage!).
• Ability to work in MS Office and other program-specific platforms
• Ability to work in a fast-paced environment
• The ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Additional Information

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.