Lead-Account Management

Company Description

About Sutherland: 

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description

Job Summary

A Subject Matter Expert (SME) provides specialized knowledge and expertise in a specific field, industry, product, process, or technology. The SME supports teams by offering guidance, solving complex problems, validating information, and ensuring best practices and standards are followed.

Key Responsibilities

• Provide expert knowledge and technical guidance in the assigned subject area.
• Support project teams with research, analysis, and recommendations.
• Review processes, documents, and deliverables for accuracy and compliance.
• Develop training materials, documentation, and knowledge resources.
• Collaborate with stakeholders, managers, and cross-functional teams.
• Identify risks, gaps, and improvement opportunities within processes or systems.
• Assist in decision-making by providing data-driven insights and expertise.
• Stay updated on industry trends, regulations, and emerging technologies.
• Participate in meetings, workshops, and client consultations as the expert representative.
• Mentor team members and provide knowledge transfer support.

Qualifications

Required Qualifications

• Bachelor’s degree in a relevant field (Master’s degree preferred in some industries).
• Proven experience in the relevant domain or industry.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation abilities.
• Ability to explain complex concepts to technical and non-technical audiences.
• Strong attention to detail and organizational skills.
• Proficiency with industry-specific tools, software, or methodologies.

Additional Information

All your information will be kept confidential according to EEO guidelines.