Email Security Operations Analyst

sutherland
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📍 NCR📍 Taguig📍 Taguig, NCR, Philippines📍 phFull time

About this role

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

 

Job Description

Role Summary:
Support email operations, spam/abuse detection, and Trust & Safety workflows to ensure a secure, reliable, and high-quality email ecosystem.

Key Responsibilities:

  • Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns
  • Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats
  • Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs
  • Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies
  • Support incident response by documenting findings, maintaining audit trails, and escalating critical risks
  • Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment
  • Collaborate with internal teams and external vendors for issue resolution and trend tracking

Qualifications

  • 2+ years of experience in email operations, Trust & Safety, or SOC environments
  • Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure
  • Experience in Splunk SIEM and Email security tools like O365 Defender, Proofpoint
  • Hands-on experience with Splunk for log analysis
  • Strong analytical, investigative, and problem-solving skills
  • Must have PDP score of Exceeds Expectations or Outstanding
Tenure of at least 18 months

  • No Active DA
Interested candidates
  • Must be willing to work onsite in Taguig

Additional Information

All your information will be kept confidential according to EEO guidelines.

Frequently Asked Questions

Is the salary disclosed for the Email Security Operations Analyst position at sutherland?
The salary for this Email Security Operations Analyst role at sutherland is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Email Security Operations Analyst position at sutherland located?
This Email Security Operations Analyst role at sutherland is based in NCR, Taguig, Taguig, NCR, Philippines, ph. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Email Security Operations Analyst role at sutherland full-time or part-time?
This is listed as a Full time position. It is posted as a Email Security Operations Analyst role at sutherland.
How do I apply for the Email Security Operations Analyst position at sutherland?
Click the "Apply Now" button on this page. You will be redirected to sutherland's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Email Security Operations Analyst job at sutherland posted?
This Email Security Operations Analyst position at sutherland was posted on Jun 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Email Security Operations Analyst
sutherland
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