Chat Support Specialist with English and Bulgarian language

sutherland
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📍 //3📍 Varna, Varna, Bulgaria📍 Varna, Varna, Bulgaria, //3, Bulgaria📍 bgFull time

About this role

Company Description

Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!

About your next great opportunity:

As a Customer Support Specialist, you will play a key role in delivering an exceptional customer experience. Serving as the first point of contact, you'll support our customers through phone, chat, and email, ensuring their questions are answered and their issues are resolved with care and professionalism.

Join us in our office where ideas flow and teamwork thrives!

Job Description

  • Respond to customer inquiries via chat, and email
  • Accurately document all customer interactions and case details in the CRM system
  • Follow communication procedures, guidelines, and policies.
  • Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout
  • Navigating multiple systems simultaneously

Qualifications

  • Native knowledge of Bulgarian (C2) and good command of English (B2)
  • Excellent written and verbal communication skills
  • Strong computer literacy and the ability to navigate multiple systems and platforms with ease
  • Strong attention to detail and the ability to follow processes and guidelines accurately
  • Previous experience in a customer support or customer-facing role is an advantage
  • Willingness to work on shifts

Additional Information

What We Offer:

  • Work from our office
  • 21 days of paid annual leave
  • Additional health and life insurance
  • Meal and gift vouchers
  • Employee recognition programs
  • Individual training for professional development
  • Clear career prospects with internal promotion opportunities
  • Modern and pleasant work environment with cozy relaxation areas

Frequently Asked Questions

Is the salary disclosed for the Chat Support Specialist with English and Bulgarian language position at sutherland?
The salary for this Chat Support Specialist with English and Bulgarian language role at sutherland is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Chat Support Specialist with English and Bulgarian language position at sutherland located?
This Chat Support Specialist with English and Bulgarian language role at sutherland is based in //3, Varna, Varna, Bulgaria, Varna, Varna, Bulgaria, //3, Bulgaria, bg. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Chat Support Specialist with English and Bulgarian language role at sutherland full-time or part-time?
This is listed as a Full time position. It is posted as a Chat Support Specialist with English and Bulgarian language role at sutherland.
How do I apply for the Chat Support Specialist with English and Bulgarian language position at sutherland?
Click the "Apply Now" button on this page. You will be redirected to sutherland's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Chat Support Specialist with English and Bulgarian language job at sutherland posted?
This Chat Support Specialist with English and Bulgarian language position at sutherland was posted on May 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Chat Support Specialist with English and Bulgarian language
sutherland
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