L2 Support Engineer

sutherland
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šŸŒ RemotešŸ“ HyderabadšŸ“ Hyderabad, TS, IndiašŸ“ TSšŸ“ inFull time

About this role

Company Description

Sutherland is seeking a seeking a L2 Support Engineer provides advanced troubleshooting for clinical hardware, imaging workflows, telemetry systems, and platform components. This role acts as the escalation point for L1 and ensures seamless handoff to L4 where required.

Job Description

ā€¢ Deep-dive analysis of TechLive platform, devices, ScanLink workflows, WatchRTC telemetry, and NinjaOne diagnostics.

ā€¢ Troubleshoot workflow, imaging, and device-level issues beyond L1 scope.

ā€¢ Validate network/firewall prerequisites, connectivity, and data flows.

ā€¢ Perform diagnostics: log analysis, workflow validation, error tracebacks.

ā€¢ Escalate to L4 for software defects, CI/CD issues, cloud outages, and security incidents.

ā€¢ Author/update SOPs, KB articles, and runbooks.

ā€¢ Participate in RCA reviews and problem management.

Required Skills:

ā€¢ Strong problem-solving and deep troubleshooting ability.

ā€¢ Understanding of radiology workflows (PACS, DICOM preferred).

ā€¢ Hands-on expertise with RMM tools (NinjaOne) and observability tools (Datadog/Splunk).

ā€¢ Knowledge of cloud concepts (AWS/GCP basics).

ā€¢ Strong escalation judgment and communication skills.

Qualifications

ā€¢ 3ā€“6 years in L2 support, NOC/SRE, platform support, or medical device support.

ā€¢ Experience troubleshooting workflows, logs, device performance, and network issues.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Frequently Asked Questions

Is the salary disclosed for the L2 Support Engineer position at sutherland?
The salary for this L2 Support Engineer role at sutherland is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the L2 Support Engineer job at sutherland remote?
Yes, this L2 Support Engineer position at sutherland is remote, with team members based in Hyderabad, Hyderabad, TS, India, TS, in. You can work from home or anywhere in the supported regions.
Is the L2 Support Engineer role at sutherland full-time or part-time?
This is listed as a Full time position. It is posted as a L2 Support Engineer role at sutherland.
How do I apply for the L2 Support Engineer position at sutherland?
Click the "Apply Now" button on this page. You will be redirected to sutherland's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the L2 Support Engineer job at sutherland posted?
This L2 Support Engineer position at sutherland was posted on May 8, 2026. Apply as soon as possible ā€” early applications are often reviewed first.
L2 Support Engineer
sutherland
Apply for this role ā†—

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