Customer Service Retention B2B Support

sutherland
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📍 Cairo📍 Cairo Governorate📍 Cairo, Cairo Governorate, Egypt📍 egFull time

About this role

Company Description

At Sutherland, we are a leading global business and digital transformation partner with expertise in Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics. Our services span various industries including Healthcare, Insurance, Banking & Financial Services, Communications, Media & Entertainment, Technology, Travel & Hospitality, Logistics, Retail, Energy & Utilities. We are committed to driving digital transformation and providing unique value propositions through market-leading technology and business process excellence, with over 200 unique inventions under several patents across critical technologies.

Job Description

This is a full-time on-site role for a Customer Service Representative English Account at Sutherland's location in Cairo. The role involves day-to-day tasks related to ensuring customer satisfaction, managing customer accounts, providing excellent customer service, and effective communication.

Qualifications

  • Customer Service, sales and retention skills
  • Proficiency in English B2 -C1
  • Grads and Dropouts only
  • Flexibility with night and overnight shifts
  • Flexibility with Rotational shifts
  • Previous experience in a similar role is a plus
  • Sales or Retention experience

Additional Information

Benefits

  • Competitive Salary + Achievable KPIS/Allowances/Incentives
  • 1.1k night and overnight allowance
  • Transportation is provided both ways (Door to Door for ladies)
  • Social and medical insurance is provided
  • First 3 months are Fully Granted
  • Healthiest work environment (Great place to work certified)
  • Commission scheme 

Frequently Asked Questions

Is the salary disclosed for the Customer Service Retention B2B Support position at sutherland?
The salary for this Customer Service Retention B2B Support role at sutherland is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Retention B2B Support position at sutherland located?
This Customer Service Retention B2B Support role at sutherland is based in Cairo, Cairo Governorate, Cairo, Cairo Governorate, Egypt, eg. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Retention B2B Support role at sutherland full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Retention B2B Support role at sutherland.
How do I apply for the Customer Service Retention B2B Support position at sutherland?
Click the "Apply Now" button on this page. You will be redirected to sutherland's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Retention B2B Support job at sutherland posted?
This Customer Service Retention B2B Support position at sutherland was posted on Apr 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Retention B2B Support
sutherland
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