Account Manager/ Process Manager - Mail Operations (Email Security)

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

*For Pooling Purposes*

Role Summary:

Drive client success, delivery excellence, and strategic growth for email operations, spam/abuse mitigation, and Trust & Safety programs.

Key Responsibilities:

• Serve as the primary client interface, managing governance, reporting, and strategic alignment.
• Oversee end-to-end delivery of email operations, ensuring SLA, quality, and compliance adherence.
• Analyze trends, risks, and performance metrics using Splunk-driven insights to guide decision-making.
• Manage multi-vendor ecosystems and ensure alignment across global stakeholders.
• Identify opportunities for process optimization, automation, and innovation.
• Drive continuous improvement initiatives and implement industry best practices.
• Ensure compliance with regulatory, privacy, and email security standards.
• Support business growth through solutioning, upsell opportunities, and thought leadership.

Qualifications

Required Skills & Qualifications:

• 8+ years of experience in email operations / Trust & Safety / SOC / security operations.
• Deep expertise in SMTP, SPF, DKIM, DMARC, and email ecosystems.
• Strong hands-on experience with Splunk.
• Proven experience managing global clients and 24x7 operations.
• Strong communication, stakeholder management, and strategic thinking skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.