Customer Service Representative

sutherland
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📍 Cairo📍 Cairo Governorate📍 Cairo, Cairo Governorate, Egypt📍 egFull time

About this role

Company Description

Sutherland is a global player in digital transformation, combining Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics to support enterprises in achieving business success. We work with globally recognized brands, leveraging advanced technologies and business process excellence to drive innovation and scalable transformations. With over 363 unique inventions and several patented technologies, Sutherland is at the forefront of creating pioneering solutions. Our commitment lies in optimizing operations, enhancing customer experiences, and delivering tailored, outcome-driven solutions via an “as-a-service” model.

Job Description

This is a full-time, on-site role for a Customer Service Agent, located in New Cairo. The Customer Service Agent will manage daily interactions with customers, addressing inquiries, resolving concerns, and ensuring customer satisfaction. Responsibilities include managing customer accounts, providing exceptional communication, and supporting the customer service team to meet organizational objectives. Agents will foster positive relationships and maintain the highest standard of customer care at all times.

Qualifications

  • English level B2 / C1

  • Sales experience is required

  • University graduates only/Dropouts

  • Ability to work on site

 

💼 What we offer:

  • Guaranteed KPIs for the first 3 months

  • Free company transportation

  • Medical and social insurance

  • Overnight shift allowance

  • Valuable experience with a newly launched account

  • Long-term career growth within a multinational environment

📍 Work Location: Sutherland – 5th Settlment banks center

Additional Information

All your information will be kept confidential according to EEO guidelines.

Frequently Asked Questions

Is the salary disclosed for the Customer Service Representative position at sutherland?
The salary for this Customer Service Representative role at sutherland is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at sutherland located?
This Customer Service Representative role at sutherland is based in Cairo, Cairo Governorate, Cairo, Cairo Governorate, Egypt, eg. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at sutherland full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role at sutherland.
How do I apply for the Customer Service Representative position at sutherland?
Click the "Apply Now" button on this page. You will be redirected to sutherland's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Representative job at sutherland posted?
This Customer Service Representative position at sutherland was posted on Jan 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
sutherland
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