Customer Service Representative

sutherland
Apply Now ↗
📍 Cairo📍 Cairo Governorate📍 Cairo, Cairo Governorate, Egypt📍 egFull time

About this role

Company Description

Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs.

Job Description

This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls and emails, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role.

Qualifications

Experience in Customer Service Roles, including Customer Support and Customer Satisfaction
Strong Interpersonal Skills, such as effective communication and relationship-building
Solid Computer Literacy and the ability to work with various software and systems efficiently
Ability to handle customer complaints professionally and provide empathetic support
Fluency in English and other applicable languages is preferred
English level B2-C1 
flexibility with night and overnight shifts 
Prior experience in a call center is advantageous but not mandatory

Additional Information

All your information will be kept confidential according to EEO guidelines.

Frequently Asked Questions

Is the salary disclosed for the Customer Service Representative position at sutherland?
The salary for this Customer Service Representative role at sutherland is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at sutherland located?
This Customer Service Representative role at sutherland is based in Cairo, Cairo Governorate, Cairo, Cairo Governorate, Egypt, eg. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at sutherland full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role at sutherland.
How do I apply for the Customer Service Representative position at sutherland?
Click the "Apply Now" button on this page. You will be redirected to sutherland's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Representative job at sutherland posted?
This Customer Service Representative position at sutherland was posted on Jan 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
sutherland
Apply for this role ↗

You'll be redirected to sutherland's official application page on SmartRecruiters.