Customer Service Consultant - Biggest Telecom Account

sutherland
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📍 Alexandria📍 Alexandria Governorate📍 Alexandria, Alexandria Governorate, Egypt📍 egFull time

About this role

Company Description

Sutherland specializes in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and scalable business solutions for global brands. With a focus on digital engineering services, Sutherland delivers innovative technologies and business process excellence to create unique value propositions. The company has developed 363 independent inventions, including 250 AI-based solutions with patent grants in critical technologies, enhancing business operations and reinventing user experiences. Sutherland delivers its cutting-edge solutions through a seamless "as-a-service" model that supports rapid innovation and business growth development.

Job Description

  • Act as a front-line interface with US customers
  • Role involves responding to customers over the phone and resolving their inquiries.
  • Work remote from anywhere inside Egypt after 6 Months
  • Maintaining the customer experience and providing the best image to the company.
  • Provide excellent customer service to inbound callers.
  • Solve customer concerns.
  • Sell client products & offers.

Offered Package:

  • Attractive Packages + Sales bonus scheme + Overnight Shift Allowance.
  • Social Insurance and Private Medical Insurance Coverage.
  • Fun team activities

Working conditions:

  • 2 Days off per week
  • Rotational shifts.
  • 9 working hours including 1-hour Break.
  • Transportation for Night and Overnight Shift

Qualifications

 

  • Fluent in English C1 is a Must
  • Graduates, Dropouts are welcome to apply. 
  • Alexandria resident is a must.
  • Egyptian Nationality is a must.
  • Having ex. in Call Centre (English Account) is preferred.
  • Soft and communication skills.
  • Males & Females

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Customer Service Consultant - Biggest Telecom Account position at sutherland?
The salary for this Customer Service Consultant - Biggest Telecom Account role at sutherland is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Consultant - Biggest Telecom Account position at sutherland located?
This Customer Service Consultant - Biggest Telecom Account role at sutherland is based in Alexandria, Alexandria Governorate, Alexandria, Alexandria Governorate, Egypt, eg. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Consultant - Biggest Telecom Account role at sutherland full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Consultant - Biggest Telecom Account role at sutherland.
How do I apply for the Customer Service Consultant - Biggest Telecom Account position at sutherland?
Click the "Apply Now" button on this page. You will be redirected to sutherland's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Consultant - Biggest Telecom Account job at sutherland posted?
This Customer Service Consultant - Biggest Telecom Account position at sutherland was posted on Jan 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Consultant - Biggest Telecom Account
sutherland
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