Applicant - Travel CLM

Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value.  We call it One Sutherland.

Job Description

• EU 261 Assessment: Evaluate passenger claims under EU 261 regulations, ensuring proper eligibility determination based on operational factors.
• Evidence Gathering: Proactively collect and analyze relevant flight operations data (e.g., flight logs, METAR/TAF weather reports, NOTAMs, ATC communications, maintenance records).
• Operational Analysis: Assess the impact of disruptions related to meteorological conditions, technical faults, air traffic control restrictions, and other operational factors.
• Stakeholder Coordination: Collaborate with airline departments such as flight dispatch, maintenance, ground handling, and flight crews to verify claims-related evidence.
• Regulatory Compliance: Ensure decisions align with EU 261 legal frameworks, aviation safety standards, and airline operational policies.
• Proactive Claims Handling: Monitor real-time operational disruptions and preemptively assess potential EU 261 liabilities.

Qualifications

Education - Any graduate with IATA certificate or Diploma in Aviation

Additional Information

• Background in airline operations, such as flight dispatch, flight planning, ground operations, maintenance control, or ATC coordination.
• Familiarity with aviation regulations (EU 261, EASA, ICAO, local CAA rules) and airline operational policies.
• Strong understanding of airport operations, including passenger handling, fueling, crew duty regulations, and airworthiness requirements.
• Ability to interpret aviation weather data, flight delay codes, technical logs, and incident reports.
• Experience with flight tracking tools (ACARS, ADS-B, airline ops systems like Sabre Movement Manager, AIMS, or SITA Flight Briefing).
• Knowledge of airline disruption management, including recovery strategies and compensation policies.
• Strong analytical skills, attention to detail, and ability to make informed decisions based on aviation data.

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to “TAHelpdesk@Sutherlandglobal.com.