Associate - Account Management

sutherland
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📍 Bhopal📍 Bhopal, MP, India📍 MP📍 inFull time

About this role

Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value.  We call it One Sutherland.

 

Job Description

Consultant is responsible for delivering outstanding customer experience via email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.

You would be responsible for -

  • Resolving requests/inquiries made by customers via email, chat or Social
  • Achieving contact center statistics and SLAs (contractual metrics)
  • Adhering to non-disclosure agreement & data security policies
  • Completing upskilling & e-courses mandated by each program
  • Attending coaching sessions & ensure feedback is implemented
  • 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage

 

Qualifications

  • Eligibility Criteria : Any full time HSC/UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2025 Passout can apply
  • Other Additional Skills required:
  • Excellent verbal and written English language skills.
  • Good analytical and typing skills.
  • Flexibility to work shifts including nights.
  • Candidates must reside within a radius of 25 Km of our office 

Additional Information

Working Location: Bhopal
Timings: 8 hours per day plus a 1-hour break; 5 or 6 days per week
Perks: Cab facilities available (within 25 km of the office location)

Disclaimer:
Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Frequently Asked Questions

Is the salary disclosed for the Associate - Account Management position at sutherland?
The salary for this Associate - Account Management role at sutherland is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Associate - Account Management position at sutherland located?
This Associate - Account Management role at sutherland is based in Bhopal, Bhopal, MP, India, MP, in. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Associate - Account Management role at sutherland full-time or part-time?
This is listed as a Full time position. It is posted as a Associate - Account Management role at sutherland.
How do I apply for the Associate - Account Management position at sutherland?
Click the "Apply Now" button on this page. You will be redirected to sutherland's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Associate - Account Management job at sutherland posted?
This Associate - Account Management position at sutherland was posted on Nov 12, 2025. Apply as soon as possible — early applications are often reviewed first.
Associate - Account Management
sutherland
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