Associate - Account Management

sutherland
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📍 Hyderabad📍 Hyderabad, TS, India📍 TS📍 inFull time

About this role

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

  • Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat.
  • Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
  • Take full ownership of each interaction with proactive problem-solving and excellent customer service.
  • Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
  • Maintain customer records and call documentation in our systems with precision.
  • Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
  • Suggest process improvements and flag recurring customer issues through proper channels.

Additional Information:

  • Location: Work from Office - 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089 
  • Shift: Rotational shifts-includes both day and night
  • 5 days of work,2 day-rotational off

Qualifications

High School Diploma or Graduation and above

Additional Information

Disclaimer

Sutherland never asks for payments or favors for job opportunities.

If you receive any suspicious request, please report it to:

TAHelpdesk@Sutherlandglobal.com

Frequently Asked Questions

Is the salary disclosed for the Associate - Account Management position at sutherland?
The salary for this Associate - Account Management role at sutherland is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Associate - Account Management position at sutherland located?
This Associate - Account Management role at sutherland is based in Hyderabad, Hyderabad, TS, India, TS, in. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Associate - Account Management role at sutherland full-time or part-time?
This is listed as a Full time position. It is posted as a Associate - Account Management role at sutherland.
How do I apply for the Associate - Account Management position at sutherland?
Click the "Apply Now" button on this page. You will be redirected to sutherland's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Associate - Account Management job at sutherland posted?
This Associate - Account Management position at sutherland was posted on Oct 13, 2025. Apply as soon as possible — early applications are often reviewed first.
Associate - Account Management
sutherland
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