Associate

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

• Resolves Customer issues, questions, concerns with effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Vendors including the appropriate escalation of Vendors’ issues.
• Builds Platform and business knowledge to better serve Vendors
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Qualifications

Qualification- HSC or Any Graduation or 10+5 or 12+3 Diploma along with Mandarin language certificate

Shift: Rotational shifts-includes both day and night

5 days of work, 2 day-rotational off

Additional Information

• A fast-paced, global work environment where your voice matters.
• Skills for life: problem-solving, professionalism, adaptability, and communication.
• A team that feels like family and celebrates every win—big or small.
• A platform to grow quickly within a global MNC with learning and development opportunities.
• Recognition and rewards as you shape your career journey.

Disclaimer

Sutherland never asks for payments or favours for job opportunities.

If you receive any suspicious request, please report it to: TAHelpdesk@Sutherlandglobal.com