Associate Transaction Processing

sutherland
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📍 Bengaluru📍 Bengaluru, KA, India📍 KA📍 inFull time

About this role

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

 

Job Description

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.

You would be responsible for -

  • Resolving requests/inquiries made by customers via email, chat or Social
  • Achieving contact center statistics and SLAs (contractual metrics)
  • Adhering to non-disclosure agreement & data security policies
  • Completing upskilling & e-courses mandated by each program
  • Attending coaching sessions & ensure feedback is implemented
  • 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage

Qualifications

  • Eligibility Criteria : Any full time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2025 Passout can apply
  • Other Additional Skills required:
  • Excellent verbal and written English language skills.
  • Good analytical and typing skills.
  • Flexibility to work shifts including nights.
  • Candidates must reside within a radius of 25 Km of our office 

Additional Information

  • Working Location: Mumbai, Hyderabad, Cochin, Chennai or Bhopal.
  • Timings: 8 Hours plus 1 Hour break, 5 or 6 days per week.
  • Perks: Cab facilities available (within 25 Kms of office location).

Frequently Asked Questions

Is the salary disclosed for the Associate Transaction Processing position at sutherland?
The salary for this Associate Transaction Processing role at sutherland is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Associate Transaction Processing position at sutherland located?
This Associate Transaction Processing role at sutherland is based in Bengaluru, Bengaluru, KA, India, KA, in. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Associate Transaction Processing role at sutherland full-time or part-time?
This is listed as a Full time position. It is posted as a Associate Transaction Processing role at sutherland.
How do I apply for the Associate Transaction Processing position at sutherland?
Click the "Apply Now" button on this page. You will be redirected to sutherland's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Associate Transaction Processing job at sutherland posted?
This Associate Transaction Processing position at sutherland was posted on Sep 1, 2025. Apply as soon as possible — early applications are often reviewed first.
Associate Transaction Processing
sutherland
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