REFERRALS 2023 - MEXICO

Company Description

Do you excel at handling customer inquiries, multi-tasking and hitting performance targets? Do you have strong active listening skills and an enthusiastic personality? Can you build rapport online, while asking probing questions to address issues and solve problems using templated solutions?

Join us.

Job Description

Sutherland now seeks Customer Service Representatives to provide assistance for customers of our major gaming client. In this role, you will bring your positive energy, enthusiasm and expertise to deliver exceptional service and solutions to customers, on site at our Windsor center. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you each and every day. 

What we offer:

• Competitive base salary from $13,000 up to $18,000 MXN
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts

Qualifications

• Excellent verbal and written English communication skills; candidates will complete a language test to assess fluency
• The ability to navigate in several computer platforms simultaneously
• Familiarity with Microsoft Office tools
• Experience in customer service and/or call center
• High school diploma or equivalent

Additional Information

About Us:

At Sutherland, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background – we celebrate and embrace our diversity, whole-heartedly. As a digital transformation company, we rethink and rebuild processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years.