Air Customer Service Manager
morrisonexpress· *Air Export/Import
About this role
- Team Leadership:
- Supervise and oversee the air customer service team to ensure high performance and excellent customer support.
- Provide training, guidance, and support to team members to enhance their skills and efficiency.
- Customer Service Expertise & System Proficiency:
- Leverage expertise in air import and export operations to manage day-to-day customer service activities.
- Ensure smooth handling of customer inquiries, bookings, and problem resolution.
- Utilize the CargoWise One (CW1) system to streamline processes, maintain accurate records, and enhance service delivery.
- Key Account Management:
- Build and maintain strong relationships with key accounts, acting as the primary point of contact.
- Understand client requirements and ensure their needs are met with tailored solutions.
- Reporting:
- Prepare and deliver reports as requested by key accounts and internal stakeholders, ensuring accuracy and timeliness.
- Analyze data to identify trends and provide actionable insights to improve services.
- Meeting Performance Goals:
- Assist the department in achieving Key Performance Indicators (KPIs) set by the company and customers.
- Monitor team performance and implement strategies to meet or exceed targets.
- Additional Responsibilities:
- Monitor and ensure compliance with industry regulations and company policies.
- Collaborate with other departments to improve overall operational efficiency.
- Handle other duties and tasks as assigned by management.
Frequently Asked Questions
Is the salary disclosed for the Air Customer Service Manager position at morrisonexpress?
The salary for this Air Customer Service Manager role at morrisonexpress is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Air Customer Service Manager position at morrisonexpress located?
This Air Customer Service Manager role at morrisonexpress is based in Penang, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Air Customer Service Manager role at morrisonexpress full-time or part-time?
This is listed as a Full Time position. It is posted as a Air Customer Service Manager role in the *Air Export/Import department at morrisonexpress.
Which team or department does the Air Customer Service Manager at morrisonexpress belong to?
This Air Customer Service Manager position is part of the *Air Export/Import department at morrisonexpress. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Air Customer Service Manager position at morrisonexpress?
Click the "Apply Now" button on this page. You will be redirected to morrisonexpress's official application portal hosted on bamboohr where you can submit your application directly.
When was the Air Customer Service Manager job at morrisonexpress posted?
This Air Customer Service Manager position at morrisonexpress was posted on Jan 24, 2025. Apply as soon as possible — early applications are often reviewed first.
Air Customer Service Manager
morrisonexpress
You'll be redirected to morrisonexpress's official application page on bamboohr.