(HQ) Control Tower Operations Specialist (Shift Required)
morrisonexpress· *Sales and Account Management
About this role
About the Role
We are looking for a Control Tower Operations Specialist to join our Global Headquarters team. This role serves as the central point of coordination between our key clients and internal teams. You will be responsible for ensuring operational excellence, timely issue resolution, and continuous improvement across global logistics activities.
Key Responsibilities
Qualifications
We are looking for a Control Tower Operations Specialist to join our Global Headquarters team. This role serves as the central point of coordination between our key clients and internal teams. You will be responsible for ensuring operational excellence, timely issue resolution, and continuous improvement across global logistics activities.
Key Responsibilities
- Regularly review scope of service with clients and internal account owners; participate in strategic customer meetings and provide professional support.
- Collaborate with project and implementation teams to ensure smooth onboarding and operational handover.
- Guide global stations on SOP compliance, assist in root cause analysis and quality improvement.
- Provide timely operational updates and proactively alert relevant teams on potential issues to mitigate risk.
- Support business reviews by compiling data and preparing reports (e.g., monthly/quarterly QBR/MBR).
- Assist in quotation preparation and proposal support for new opportunities.
- Join evening conference calls with Asia-based teams for cross-regional coordination.
- Respond to anomalies with quick action and practical solutions, contributing to ongoing optimization.
Qualifications
- Bachelor’s degree or above, with 3+ years of hands-on experience in freight forwarding.
- Fluent in both Mandarin and English, with strong professional communication and writing skills.
- Experience serving large multinational clients; familiarity with semiconductor or tech industries is a plus.
- Proficient in freight forwarding operations and systems, with a track record in cross-functional project management and client onboarding.
- Strong analytical skills and experience in reporting and data interpretation.
- Experience in airfreight procurement or carrier negotiation is a plus.
- Detail-oriented, quick to respond, collaborative, and excellent at time management.
Frequently Asked Questions
Is the salary disclosed for the (HQ) Control Tower Operations Specialist (Shift Required) position at morrisonexpress?
The salary for this (HQ) Control Tower Operations Specialist (Shift Required) role at morrisonexpress is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the (HQ) Control Tower Operations Specialist (Shift Required) position at morrisonexpress located?
This (HQ) Control Tower Operations Specialist (Shift Required) role at morrisonexpress is based in Taipei, TW, Taiwan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the (HQ) Control Tower Operations Specialist (Shift Required) role at morrisonexpress full-time or part-time?
This is listed as a Full Time position. It is posted as a (HQ) Control Tower Operations Specialist (Shift Required) role in the *Sales and Account Management department at morrisonexpress.
Which team or department does the (HQ) Control Tower Operations Specialist (Shift Required) at morrisonexpress belong to?
This (HQ) Control Tower Operations Specialist (Shift Required) position is part of the *Sales and Account Management department at morrisonexpress. See the full job description for more information about the team structure and responsibilities.
How do I apply for the (HQ) Control Tower Operations Specialist (Shift Required) position at morrisonexpress?
Click the "Apply Now" button on this page. You will be redirected to morrisonexpress's official application portal hosted on bamboohr where you can submit your application directly.
When was the (HQ) Control Tower Operations Specialist (Shift Required) job at morrisonexpress posted?
This (HQ) Control Tower Operations Specialist (Shift Required) position at morrisonexpress was posted on Jun 30, 2025. Apply as soon as possible — early applications are often reviewed first.
(HQ) Control Tower Operations Specialist (Shift Required)
morrisonexpress
You'll be redirected to morrisonexpress's official application page on bamboohr.