Service Desk Agent

Company Description

Sopra Steria is Europe’s leading digital solutions provider, employing over 56,000 employees in 30 countries. We provide tailored, end-to-end corporate technology and software solutions. We leverage our digital tools and market expertise to help our clients make bold choices and deliver results. 

Job Description

As an IT Service Desk Agent, you provide first-line support to ensure IT systems run smoothly and efficiently. You resolve technical issues, support end users, and contribute to continuous improvement through collaboration and feedback. This role requires strong communication skills, a service-oriented mindset, and a willingness to learn in a fast-paced digital environment.

Key information

• Location: Luxembourg (on-site)
• Contract: Permanent – 40 hours/week
• Experience: 1–2 years internship inclusive (junior)
• Education: Degree in IT or equivalent experience
• Languages: English, French, Luxembourgish, and German
• Shifts: 7:00–19:00, on-call (24/7)
• Driving licence required

Qualifications

• First experience in IT Service Desk or Call Center (asset)
• Basic knowledge of Windows/Linux, Active Directory, Office 365, networking, and Exchange
• Familiarity with tools such as SCCM, Citrix, VMware, or backup solutions is a plus
• Strong communication and organisational skills
• Team player with a strong customer-service mindset

Additional Information

As a member of one of Europe’s largest digital solutions providers, you’ll benefit from extensive career development opportunities, both local and international. At the Sopra Steria Academy, you’ll be part of a dynamic network of 56,000 professionals at all stages of their careers. With a wide array of offices to explore, you can find your ideal location and take the next step in your career.

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Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.