Head of Customer Success
praxistech· Technology
About this role
Job Summary:
Praxis is looking to hire a Business oriented and enthusiastic Head of Customer Success for our offices in Limassol. The Head of Customer Success will have a proven track record of driving customer satisfaction, retention and growth. As the department manager, the ideal candidate will lead a dedicated team focused on ensuring our merchants achieve maximum value from our platform, from initial onboarding through long-term engagement.
Roles & Responsibilities
- Lead, mentor and grow the CSM teams, fostering a customer-centric culture and ensuring high performance.
- Develop and implement strategies to enhance customer satisfaction, retention and expansion.
- Oversee the merchant onboarding process, ensuring a seamless and positive experience.
- Build and maintain strong relationships with key customers, act as a trusted advisor and advocate for their needs within the company.
- Define and track KPIs to measure the effectiveness of the CSM teams.
- Gather and analyze customer feedback to identify trends and insights and collaborate with Product and R&D teams to drive continuous improvement.
- Develop strategies to drive renewals and identify opportunities for upselling and cross-selling additional products and services.
- Create and maintain customer success resources, such as training materials, documentation and best practice guides.
Required Qualifications
- 8+ years of experience in customer success, account management, or related roles, with at least 3 years in a leadership position.
- Proven experience in the online payments industry, including payment gateways, payment orchestration, PSPs, acquirers, and merchant-facing environments.
- Strong understanding of payment systems, SaaS platforms, and the broader fintech ecosystem.
- Proven ability to build, mentor, and lead high-performing customer success teams.
- Strong customer and service orientation, with a demonstrated ability to deliver exceptional customer experiences and maintain high service standards.
- Ability to clearly communicate knowledge, processes, and guidelines to merchants and internal stakeholders.
- Capable of translating technical, operational, and payment-related concepts into clear merchant-level understanding.
- Strong analytical and problem-solving skills, with the ability to leverage data to drive decision-making.
- Excellent verbal and written communication skills.
- Strong organizational and project management skills.
- Experience with CRM tools such as HubSpot.
- Knowledge of customer success methodologies and frameworks.
- Fluency in English is required.
What do we offer?
- Competitive Salary – aligned with your experience
- Comprehensive Medical Insurance – full health coverage for your peace of mind
- Sports Benefit – supporting your active lifestyle
- Complimentary Snacks & Beverages – enjoy refreshments throughout the day
- Happy Hours & Team Events – because great work deserves great moments
- Paid Sick Leave – your health and wellbeing come first
- And Much More – additional perks designed to make your experience rewarding and enjoyable
Frequently Asked Questions
Is the salary disclosed for the Head of Customer Success position at praxistech?
The salary for this Head of Customer Success role at praxistech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Head of Customer Success position at praxistech located?
This Head of Customer Success role at praxistech is based in Limassol, Limassol, Cyprus. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Head of Customer Success role at praxistech full-time or part-time?
This is listed as a Full Time position. It is posted as a Head of Customer Success role in the Technology department at praxistech.
Which team or department does the Head of Customer Success at praxistech belong to?
This Head of Customer Success position is part of the Technology department at praxistech. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Head of Customer Success position at praxistech?
Click the "Apply Now" button on this page. You will be redirected to praxistech's official application portal hosted on bamboohr where you can submit your application directly.
When was the Head of Customer Success job at praxistech posted?
This Head of Customer Success position at praxistech was posted on May 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Head of Customer Success
praxistech
You'll be redirected to praxistech's official application page on bamboohr.