ServiceNow Developer Technical Lead

Company Description

About Sopra Steria
Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
The world is how we shape it.

Job Description

Key Responsibilities:

1. Self-motivated professional with a strong track record on the ServiceNow platform, delivering medium to complex solutions.
2. Lead development and customization of Service Portal, UI Builder, and Workspace experiences.
3. Design and develop custom UI components (Now Experience Framework) for Agent Workspaces.
4. Build responsive, user-centric interfaces using UI Builder, components, data resources, and client scripts.
5. Translate business requirements into scalable portal and workspace solutions.
6. Develop and maintain reusable custom components, widgets, and UI frameworks.
7. Work on CSM and ITSM module implementations with focus on enhanced user experience.
8. Perform instance upgrades and patching across multiple environments.

Technical Expertise:

1. Strong proficiency in JavaScript (client & server-side) and ServiceNow scripting.
2. Hands-on experience with:
3. Service Portal (widgets, AngularJS, theming)
4. UI Builder & Now Experience Framework
5. Custom component development (Web Components / Now UI Framework)
6. Expertise in ServiceNow APIs, Glide APIs, and platform capabilities.
7. Strong experience in Integrations (REST/SOAP, Integration Hub) (must-have).
8. Solid understanding of relational databases and data modeling.
9. Experience with ATF, Flow Designer, and Virtual Agent integrations.
10. Working knowledge of Agile methodologies.

Stakeholder Management:

1. Ability to understand customer requirements and convert them into intuitive UI/UX solutions.
2. Strong communication skills to collaborate with clients, architects, and cross-functional teams.

Preferred Experience:

1. Experience working on MSP-based (multi-tenant) ServiceNow instances.
2. Exposure to end-to-end UI/UX transformation initiatives on ServiceNow.

Certifications:

Required:

1. ServiceNow Certified System Administrator (CSA)
2. ServiceNow Certified Application Developer (CAD)

Desired:

1. ITIL V3 / ITIL 4 Foundation
2. ServiceNow Certified Implementation Specialist (CSM/ITSM preferred)
3. Micro-Certifications:
4. Automated Test Framework
5. Flow Designer
6. Integration Hub
7. Virtual Agent

Key Differentiator (Must-Have):

1. Strong expertise in UI Builder, Service Portal, and custom workspace component development, with proven delivery of modern, scalable, and user-friendly ServiceNow interfaces.

Total Experience Expected: 06-08 years

Qualifications

Btech- Computer Science

Additional Information

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.