Technical Support Specialist (tech troubleshooting & customer experience)

Help customers solve technical problems, not just support tickets

We’re looking for a technically-minded problem solver who enjoys helping customers and is curious about how modern web applications work under the hood.

This is not a traditional support role

You’ll investigate issues, work with APIs and integrations, analyze logs, reproduce bugs, and help customers successfully use our digital signage platform. You’ll work closely with both customers and engineers, often acting as the bridge between the two.

Why this role is different

Unlike traditional support positions, you’ll work directly with engineers, investigate real technical problems, and gain a deeper understanding of how SaaS products, APIs, integrations, and connected devices work.

You’ll have the opportunity to grow technically, develop strong troubleshooting skills, and make a meaningful impact on both the product and customer experience.

You don’t need to know everything from day one

We’re looking for someone with a solid technical foundation, curiosity, and the willingness to learn.

What your day could look like

• Investigating technical issues across our platform, devices, and integrations
• Troubleshooting REST APIs, authentication flows, connectivity issues, and applet (HTML/JavaScript application) behaviour
• Analyzing logs, API responses, and technical documentation
• Using debugging tools to identify root causes
• Communicating clearly, empathetically, and professionally with customers
• Collaborating closely with engineering and product teams
• Reproducing issues and gathering technical context before escalation
• Learning programming concepts and developing a deep understanding of our products and features
• Improving internal workflows, documentation, and support quality

You’ll excel in this role if you

• Like using tools, documentation, and search engines to understand a problem before reporting it
• Enjoy investigating problems and finding root causes
• Are curious about how products work beyond surface-level usage
• Find satisfaction in helping people overcome technical challenges and delivering thoughtful, well-explained solutions
• Learn quickly and are comfortable navigating unfamiliar systems
• Have an eye for detail and an instinct for spotting things that don’t look right
• Prefer problem-solving over repetitive ticket processing

Technical background we’re looking for

We’re not looking for a software engineer. However, you should already be comfortable with some basic web concepts and enjoy learning technical topics.

Core requirements

• Basic working knowledge of JavaScript and REST APIs
• Understanding of HTTP requests and JSON payloads
• Browser developer tools
• Reading and understanding technical documentation
• Troubleshooting and root cause analysis
  
  

Nice to have

• Postman or similar API tools
• HTML and web technologies
• Experience with integrations
• Scripting or automation
• Experience reading logs and debugging applications
  
  

You should feel comfortable looking at API requests, understanding what happened, identifying where a problem originates, and gathering relevant information before escalating an issue.

You’ll fit well with the team if you are

• Curious and proactive
• Reliable and comfortable taking ownership
• Organized and detail-oriented
• Strong in written and spoken English in a B2B environment
• A collaborative team player
• Open to feedback and continuous learning
• Positive, solution-oriented, and not afraid to ask thoughtful questions
  
  

Bonus points if you have experience with technical support and/or product development, SaaS products, APIs and integrations, debugging and root cause analysis and working closely with software engineers.

This role might NOT be for you if

• You’re looking primarily for a customer success, account management, IT help desk, or infrastructure support role
• You prefer repetitive ticket handling over investigation and analysis
• You have little interest in understanding how web applications, APIs, and integrations work
• You prefer escalating technical problems rather than investigating them yourself
• You’re looking for short-term or part-time collaboration only
  

What you’ll get in return

• A close knit team, where the lead will work closely with you every steps of the way to your independent successes
• Opportunity to work on products used by international enterprise digital signage customers
• Strong growth potential toward more technical responsibilities
• No unnecessary processes that distract from learning and professional growth
• Small team, worldwide impact - your voice matters
  
  At the end of the day, we’re looking for someone who enjoys solving technical challenges, helping customers, and continuously learning along the way.
  
  

If this sounds like the kind of environment where you’d do your best work, we’d love to hear from you!

Click the button in the top right corner to apply.