Customer Success Product/Project Manager
sigmasoftware2· BU007 (oxMCt)
About this role
Company Description
Join Sigma Software as a Strong Middle/Senior Manager and take ownership of critical initiatives in the cybersecurity domain. This role is perfect for someone who can transform chaos into actionable strategy and deliver impactful results.
CUSTOMER
Our customer is a global provider of comprehensive cybersecurity solutions, protecting individuals, organizations, and communities from diverse digital threats. They specialize in identifying vulnerabilities, enforcing real-time operational protocols, and ensuring stability in complex environments.
PROJECT
The project delivers autonomous governance and full visibility over dynamic execution patterns. It enforces operational protocols in real time, preventing unauthorized data exfiltration and mitigating systemic risks. This role bridges product, engineering, and customer-facing teams to ensure rapid resolution of escalations and strategic delivery.
Job Description
- Serve as the single point of accountability for escalations and strategic initiatives
- Collaborate closely with account management, product, and engineering teams to remove blockers
- Manage incoming requests and escalations, shielding research and engineering teams from disruptions
- Identify quick-win improvements and prioritize initiatives for rapid deployment
- Translate high-level goals into actionable deliverables with defined owners, timelines, and success metrics
- Drive initiatives from kickoff to launch, maintaining visibility of progress across stakeholders
- Own and optimize the product request management process
- Influence cross-functional teams without direct authority, enforcing commitments and deadlines
- Develop deep product knowledge to anticipate issues and align solutions with customer needs
Qualifications
- 5+ years of experience in project management, product management, or customer success for SaaS enterprise products
- Proven track record of delivering measurable outcomes in ambiguous, high-pressure environments
- Ability to drive results without direct authority, leveraging influence and collaboration
- Strong prioritization skills, distinguishing urgent from important tasks effectively
- Experience working closely with product and engineering teams
- Understanding of organizational dynamics, including formal/informal power structures and competing priorities
- Skilled in negotiating resources and priorities across functions
- Adaptive communication style for diverse audiences
- Fast learner with strong technical aptitude to quickly onboard into complex systems
- Background in customer support or customer success is a strong asset
- Upper‑Intermediate English or higher
WILL BE A PLUS
- Experience in cybersecurity or related technology domains
- Familiarity with autonomous governance systems and operational protocol enforcement
- Knowledge of enterprise SaaS architecture and infrastructure
Additional Information
PERSONAL PROFILE
- Proactive leader who thrives in ambiguity
- Skilled in balancing strategic initiatives with quick-win execution
- Adept at influencing without authority
- Comfortable navigating high-stakes situations
- Strong problem-solving mindset
Frequently Asked Questions
Is the salary disclosed for the Customer Success Product/Project Manager position at sigmasoftware2?
The salary for this Customer Success Product/Project Manager role at sigmasoftware2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Success Product/Project Manager job at sigmasoftware2 remote?
Yes, this Customer Success Product/Project Manager position at sigmasoftware2 is remote, with team members based in Masovian Voivodeship, Warsaw, Warsaw, Masovian Voivodeship, Poland, pl. You can work from home or anywhere in the supported regions.
Is the Customer Success Product/Project Manager role at sigmasoftware2 full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Success Product/Project Manager role in the BU007 (oxMCt) department at sigmasoftware2.
Which team or department does the Customer Success Product/Project Manager at sigmasoftware2 belong to?
This Customer Success Product/Project Manager position is part of the BU007 (oxMCt) department at sigmasoftware2. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Product/Project Manager position at sigmasoftware2?
Click the "Apply Now" button on this page. You will be redirected to sigmasoftware2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Success Product/Project Manager job at sigmasoftware2 posted?
This Customer Success Product/Project Manager position at sigmasoftware2 was posted on Jun 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Product/Project Manager
sigmasoftware2
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