General Manager

Company Description

When we founded Benugo we had a vision of not just creating superb, natural food but of giving London something that was a real experience. This vision is still true today. The Benugo brand stretches from our own award-winning high street stores to cafes and restaurants within some of the world’s best loved public spaces and visitor attraction.

We are incredibly proud to be growing our partnership with John Lewis to deliver a new brand for their in-store restaurants in 32 of the retailer's stores. This is an incredibly exciting time to reimagine the offering with fresh, quality ingredients which are thoughtfully sourced and rooted in local suppliers. 

Are you a visionary hospitality leader ready to shape an iconic partnership at the highest level? We are seeking an exceptional General Manager to support the catering and hospitality strategy for a prestigious, high-profile collaboration that will set new standards for excellence, innovation, and guest experience.

Job Description

You will be responsible for leading, managing, developing and implementing growth strategies. These responsibilities will be a wide spectrum of tasks ranging from sales strategies, recruitment, training, overseeing the food quality and service, as well as having a presence on the floor.

Duties include but not limited to:

Commercial:

• Taking responsibility for the business performance at the location delivering company forecast and yearly targets.
• To analyse and drive profitable sales whilst constantly improving standards.
• To organise marketing activities, such as promotional event and discount schemes.

People Management:

• Offer clear directions and briefings to the team.
• To offer effective feedback on performance through structured reviews.
• To recruit the best team members for the location.

Client Service:

• To build and maintain a solid and professional relationship with John Lewis.
• To ensure effective communication and engagement with John Lewis.
• To regularly monitor customer feedback and produce a suitable action plan based on the results.

Health & Safety, Food Safety and ESG:

• To ensure the location achieves a minimum score of 90% on European Safety Bureau and 5* scores on EHO visits.
• To ensure the location meets statutory and Company requirements of Health & Safety, Food Safety and Environmental legislation and procedures.

Qualifications

• Minimum of 3 years’ experience within a similar retail role
• Barista experience (advantageous)
• Strong leadership and communication skills
• Positive can-do attitude
• Ability to prioritise multiple tasks in a fast-paced, multi-faceted, creative environment, whilst working well under pressure
• Highly developed attention to detail and record keeping
• Passion for hospitality and delivering a great guest experience
• Great team player
• Leads by example and takes initiative
• Ability to adapt to challenges and opportunities with a solution-based perspective

Additional Information

• Meal on shift
• Endless tea and coffee on shift
• Enrolment into the WSH pension scheme
• 28 days annual leave (plus extra day for your birthday off)
• Enhanced maternity, paternity and family friendly leave with length of service
• Access to everyday discounts and communication portal
• Employee Assistance Programme and qualified Mental Health First Aiders
• Cycle to Work scheme
• Opportunity to develop and further your career in an exciting company