Front of House Host

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Join our dynamic team as a Front of house and Hospitality Host!

The Front of House team plays a vital role in creating a positive first impression of Burges Salmon by delivering a warm, professional welcome to clients, colleagues, and visitors. The Host is responsible for providing the highest standard of client care and personal service to all stakeholders, including visitors, clients, and lawyers. Duties include managing reception services, meeting rooms and AV setup, pantry and hospitality services, and back-of-house areas. The team also supports onsite events as required, working collaboratively in line with a one-team approach.

Key Responsibilities:

• Provide a warm, professional welcome to visitors, clients, and staff
• Manage reception duties, including answering emails and booking requests
• Coordinate meeting room bookings, setups, and AV requirements
• Maintain clean, tidy, and well-presented front-of-house and client areas
• Deliver high standards of customer service and attention to detail at all times
• Support hospitality services, including refreshments and event setup
• Liaise with internal teams to handle requests and last-minute changes
• Ensure health, safety, security, and food hygiene standards are followed
• Handle basic administrative tasks such as post, printing, and scanning
• Manage stock levels and report maintenance or housekeeping issues
• Handle in‑person queries with a positive client‑service approach.
• Proactively engage with a diverse range of stakeholders to ensure internal and external meetings and events are executed to the highest standards.
• Provide administrative support to the Operations Manager.

                                                                                                                                                                                                                                                                                                                                                                    What We’re Looking For

• Prior experience as a receptionist, providing excellent service to clients and ensuring their needs are met.
• Exceptional customer‑service skills.
• Proficient in office software, including Microsoft Office Suite (Word, Excel, Outlook).
• A proactive and enthusiastic approach to work.
• Excellent verbal and written communication skills.
• Strong time‑management skills with the ability to multitask effectively.
• Capability to work independently and collaboratively with others.
• Other info: Flexible hours and commitment to diversity in the workplace

Join us and contribute to creating an exceptional client experience in our office client spaces!

Hours: 40 hours per week, shifts from 07:30 - 16:30 or 10:00 to 19:00, Mon-Fri
Salary: £33,600 per annum
 

Qualifications

• Customer Service Orientation: A friendly and professional demeanour to provide exceptional service to internal and external clients.
• Problem-Solving Abilities: Quick thinking and resourcefulness to handle unexpected issues or last-minute changes smoothly.
• Technical Proficiency: Familiarity with office equipment and software, including Microsoft Office Suite and video conferencing tools.
• Knowledge of Food Safety: Understanding and implementing food safety regulations and best practices.
• Multitasking: Ability to juggle various responsibilities, from setting up meeting rooms to performing receptionist duties.
• Flexibility: Willingness to adapt to changing schedules and work outside regular business hours when necessary.
• Team Player: Collaborative attitude to work effectively with colleagues and support team goals.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

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